Associate Relationship Banker - Ozark

About the role

Job Type: Full-time

Department: Retail Banking

The Associate Relationship Banker is responsible for developing, maintaining, and deepening relationships with consumer and business clients by providing them with exceptional client service and recommending solutions that will fulfil their financial needs. This role will process transactions, introduce and cross-sell bank products and services, and refer clients to other departments to meet their financial needs.

Responsibilities

• Source and build long term, meaningful relationships with clients, understand their financial needs and provide solutions through appropriate product and service offerings, including deposit products, electronic services, and loans.
• Open bank accounts for current and new clients, oversee transactions and close accounts when necessary.
• Provide excellent service to our clients while processing various banking transactions, including but not limited to deposits, withdrawals, transfers, and loan payments.
• Answer questions, address service challenges, and provide resolutions.
• Maintain a system of orderly follow-up by mail and phone to onboard new clients.
• Collaborate with business development and lending teams to seek and establish new clients in the marketplace.
• Maintain knowledge of internal audit procedures, legal and bank regulations, and policies and procedures.
• Answer basic inquiries and provides information to prospective and current clients regarding interest