Associate Relationship Banker - Marion

Job Summary

The Associate Relationship Banker is responsible for developing, maintaining, and deepening relationships with consumer and business clients by providing them with exceptional client service and recommending solutions that will fulfill their financial needs. This role will process transactions, introduce and cross-sell bank products and services, and refer clients to other departments to meet their financial needs.

Essential Functions

• Sources and builds long-term, meaningful relationships with clients, understands their financial needs, and provides solutions through appropriate product and service offerings, including deposit products, electronic services, and loans.
• Opens bank accounts for current and new clients, oversees transactions, and closes accounts when necessary.
• Provides excellent service to clients while processing various banking transactions, including but not limited to deposits, withdrawals, transfers, and loan payments.
• Answers questions, addresses service challenges, and provides resolutions.
• Maintains a system of orderly follow-up by mail and phone to onboard new clients.
• Collaborates with business development and lending teams to seek and establish new clients in the marketplace.
• Maintains knowledge of internal audit procedures, legal and bank regulations, and policies and procedures.
• Processes various transactions including checking and savings deposits, check cashing, cash handling, and check endorsements according to standard operating procedures and protocols.
• Accepts and processes loan and other types of payments and issues receipts.
• Processes other transactions and services including, but not limited to, wire transfers, stop payments, cash advances, money orders, cashier’s checks, Travelers’ Checks, and cash advances.
• Fulfills security procedures consistently and protects client confidentiality.
• Supports security testing, internal and external audits, and regulatory and compliance exams with a prioritized sense of urgency.
• Complies with all company or regulatory policies, procedures, and requirements that are applicable to this position.
• Fosters and preserves a culture of diversity, equity, and inclusion.

Qualifications

• High school diploma or equivalent required.
• One-year experience in banking, client service, or related field with cash handling experience.
• Capability to perform lending, sales, or account management.
• Excellent client service skills.
• Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
• Capability to perform data entry utilizing banking software and Microsoft 365 products, with a high level of accuracy and attention to detail.
• Demonstrates strong decision-making & critical thinking skills, as well as strong interpersonal and written communication skills.

Working Conditions

• Duties performed in a professional office environment.
• Availability to work Saturdays.
• Requires travel to other bank locations or client sites.
• Extended periods of standing and ability to lift fifty pounds.