Associate Registrar for Records & Student Services

About the Role

Our Registrar’s Office plays an important role in creating a student experience that is organized, responsive, and supportive from registration through graduation. As the Associate Registrar for Records & Student Services, you'll bring people together, solve complex problems, and make systems work better. You’ll lead a talented student services team, helping create a culture where students, faculty, and staff receive gracious, efficient, and knowledgeable service. You’ll also partner closely with colleagues across the University to coordinate registration, academic records, policies, and other processes that directly impact students.

A significant part of your work will involve overseeing the traditional undergraduate registration process and the systems that support it. Your attention to detail and ability to anticipate challenges will be essential as you navigate a process with many moving pieces and stakeholders. Beyond registration, you’ll have the opportunity to contribute to important academic and operational decisions. At Bethel, we believe administrative work can be deeply meaningful when it serves students and advances our mission. You’ll be part of a Christ-centered community where your leadership, expertise, and commitment to excellent service can make a tangible difference in the lives of students and in the work of the University.

This is an in-person position located in Arden Hills, MN.

Responsibilities

• Student Services Team Leadership & Collaborative Oversight – 30%
  • Leads the registrar student services team to work collaboratively across the university to provide gracious, efficient, and effective student services.
  • Oversees and schedules staff for two office locations: Main Office & Mini Office/Student Services Hub.
  • Supervises and sets direction for team projects, processes, and systems.
  • Serves as a collaborative partner on the University Registrar’s leadership team.
• Registration Process, SIS Configuration & Attendance Tracking Oversight – 30%
  • Manages the registration process, including registration window and wait lists for traditional undergraduate students.
  • Works collaboratively with University partners including faculty, staff, and students.
  • Responsible for configuration of the registration setup in the student information system.
  • Responsible for communications associated with registration, including email, e-announcements, and department website, for traditional undergraduate students.
• Registrar Office Operational Support & Reporting – 40%
  • Manages end-of-term academic standing process and grade changes for traditional undergraduate programs and manages academic progress, dismissals, and appeals.
  • Maintains a working knowledge of academic policies, procedures, and curriculum and serves on various committees.
  • Works with the University Registrar on policy recommendations.
  • Collaborates with other offices on University’s MOUs/Articulation Agreements.
  • Oversees the student filing system and record maintenance.
  • Provides reports that relate to registrar services.
  • Serves on committees, as needed.
  • Serves as back-up to Associate Registrar for Operations and the University Registrar.

Requirements

• Education: Bachelor’s degree.
• Experience: 3+ years of progressively responsible experience in a registrar’s office or similar academic administrative situation. 5+ years preferred.

Skills

• Strong knowledge of student academic records and higher education processes, including registration, degree progression, academic policies, and records management. Familiarity with the liberal arts and undergraduate education is preferred.
• Proficiency with student information systems and Microsoft Office Suite; experience with Banner or a comparable higher education system is preferred.
• Exceptional attention to detail and accuracy, with the ability to analyze records, identify discrepancies, interpret policies, and ensure the integrity of academic information.
• Strong analytical and problem-solving skills, with the ability to evaluate complex situations, research applicable policies, exercise sound judgment, and develop appropriate solutions.
• Excellent oral and written communication skills, with the ability to clearly explain academic policies and procedures to students, faculty, staff, and administrators.
• Strong interpersonal and relationship-building skills, with the ability to work collaboratively and effectively with individuals across all levels of the University, including faculty and academic leadership.
• Ability to lead, supervise, develop, and support staff, including setting clear expectations, providing feedback, and fostering a collaborative and service-oriented team environment.
• Highly organized and adaptable, with the ability to manage multiple priorities, meet deadlines, and adjust effectively to changing needs and competing demands.
• Proactive and self-directed, with the ability to anticipate needs, identify opportunities for process improvement, and work independently while keeping appropriate stakeholders informed.
• Ability to navigate ambiguity and complexity, using sound judgment and initiative when policies, processes, or circumstances require interpretation or further investigation.
• Strong commitment to customer service, with the ability to balance responsiveness and service with the consistent application of academic policies and institutional standards.
• Ability to handle sensitive and confidential information with discretion and professionalism, with a strong understanding of FERPA and the appropriate handling of student educational records.

Additional Responsibilities

Bethel’s mission is to educate and equip students to lead lives of impact through transformative academics in a Christ-centered community. Bethel’s employee community plays a central role in developing our students as whole and holy persons. To carry out this mission, Bethel uses the foundation of our guiding documents, the Affirmation of Faith, Community Covenant, and Key Policies. Bethel expects all employees to actively participate in creating our Christ-centered community by agreeing with and abiding by our core beliefs in the Affirmation of Faith and supporting all other beliefs as Biblical, responsible, and thoughtful approaches while avoiding dissension and divisiveness. Employees teach and mentor students and help one another uphold our Community Covenant commitments. As a result of these expectations, all University employees act as ministers of the gospel of Jesus Christ by actively partnering with the University to carry out its mission and foster Bethel’s Christ-centered covenant community.

Other duties may be assigned as needed. The essential functions, tasks, and responsibilities of this position may change from time to time. Bethel University reserves the right to add or omit duties and responsibilities at the discretion of the University or its leadership.

Schedule

• This is a 40-hour per week, 12-month per year position.
• Typically, days and hours of work are Monday through Friday, with the expectation to work specific schedules and hours as identified and communicated by management. Evening and weekend work may be required as job duties demand.

Pay

The starting salary range for this role is $56,900 to $61,900 annually, based on experience.

Benefits

Bethel is committed to offering meaningful benefits to our employees including health insurance, retirement plans, and a generous time off package. Learn more about these offerings here.