Associate Registrar for Operations, Office of the Registrar

About the role

The Office of Enrollment Management (OEM) at Indiana University Bloomington integrates strategic planning, data-informed decision-making, and collaborative partnerships across campus to create a seamless student experience from first contact through graduation. Through its units including Admissions, Scholarships, the Registrar, Student Financial Assistance, Student Central, Orientation and Enrollment Programs, Retention, Planning and Research, Enrollment Marketing and Communications, Administration and Fiscal Affairs, and Development, OEM advances the university’s mission by fostering student success while upholding IU Bloomington’s tradition of academic excellence and public service.

The Office of the Registrar supports Indiana University Bloomington’s academic mission by facilitating key instructional and enrollment processes. The team provides high-quality service to students, faculty, and staff through the management of student records, course scheduling, registration, and academic policy implementation.

Department-Specific Responsibilities

• Serves as the primary leader for operational analysis, integration, and continuous improvement across Registrar operations.
• Identifies opportunities to strengthen organizational effectiveness and develops recommendations for leadership consideration.
• Coordinates cross-functional initiatives and supports implementation of approved operational and organizational improvements.
• Conducts operational assessments of registrar services, academic processes, student information system workflows, staffing models, and service delivery practices to identify opportunities for improved efficiency, effectiveness, compliance, and service quality.
• Develops data-informed recommendations that enhance registrar services, academic operations, workforce effectiveness, student support, and organizational performance.
• Provides oversight and coordination of key university and operational calendars, including the Academic SIS Calendar, Official Academic Calendar, internal operational calendars, and other critical planning tools supporting academic operations, student information system activities, regulatory requirements, and institutional priorities.
• Provides strategic analysis, recommendations, and implementation support to leadership in advancing departmental priorities and operational initiatives.
• Partners with Assistant Registrars and functional leaders to align priorities, address operational challenges, and strengthen coordination across operational areas.
• Builds collaborative partnerships with students, faculty, staff, and campus stakeholders to improve service delivery and support institutional objectives.
• Evaluates organizational capabilities and operational dependencies to identify opportunities for workforce development, knowledge transfer, succession planning, and service continuity.
• Researches and recommends resource-sharing, cross-functional support, and service delivery models that strengthen registrar operations, enhance organizational flexibility, and support continuity of critical academic and student services.
• Identifies opportunities to improve and standardize registrar services, student information system processes, academic operations, compliance-related activities, and related business practices.
• Coordinates implementation of approved operational and organizational changes and evaluates outcomes to support continuous improvement.
• Monitors workload trends, service demands, and organizational capacity to anticipate resource needs and inform staffing and workload recommendations.
• Leads cross-functional projects and organizational initiatives involving multiple operational areas and stakeholders.
• Represents the Office of the Registrar on committees, workgroups, and university initiatives as assigned.

General Responsibilities

• Provides day-to-day operational management of registrar staff.
• Establishes short-term operational objectives and identifies operational issues and/or areas of improvement; implements solutions to improve processes and/or operational efficiency.
• Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.
• Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
• Provides direct supervision and oversight of assigned staff and activities; impacts and is held accountable for the performance of team and/or assigned staff.
• Ensures and provides training to assigned staff to improve registrar operations; researches and identifies development opportunities for assigned staff.
• Researches and stays up-to-date on new industry registrar standards, best practices, and emerging technology; keeps next-level leader(s) informed of trends as well as significant problems.

Education

• Required: Bachelor’s degree in business, public policy, or related field.
• Preferred: Master’s degree.

Work Experience

• Required: 2 years in student services, registrar services, higher education student affairs, or related field.
• Preferred:
  • 1 year of management experience in a related field.
  • Experience in a large multi-campus university student records office and knowledge of academic policy and procedures.
  • Experience with development and implementation of computerized student record systems.
  • Experience working with multiple teams and people leaders in an operational context.

Skills

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Excellent organizational skills.
• Excellent collaboration and team building skills.
• Effectively coaches and delivers constructive feedback.
• Instills commitment to organizational goals.
• Possesses a high degree of initiative.
• Demonstrates excellent judgment, tact, and diplomacy.
• Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance.

Preferred Skills

• Knowledge and expertise to participate in complex collegial analysis to create and modify operations and business processes in support of and maintenance of the academic student record.
• Highly developed oral and written communication and presentation skills.
• Knowledge of best practices in student records administration and the ability to effectively use a variety of feedback and quality control methods to evaluate, plan management effectiveness.

Benefits

• Comprehensive medical and dental insurance.
• Health savings account with generous IU contributions.
• Healthcare and dependent care flexible spending accounts.
• Basic group life insurance paid by IU.
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance.
• Base retirement plan with generous IU contributions, subject to vesting.
• Voluntary supplemental retirement plan options.
• Tuition subsidy for employees and family members taking IU courses.
• 10 paid holidays plus a paid winter break each year.
• Generous paid time off plans.
• Paid leave for new parents and IU-sponsored volunteer events.
• Employee assistance program (EAP).

Pay

$70,000–$75,000 annually based on experience.

Schedule

This position is eligible for a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.