Associate Registrar (Administrator I), Office of the Registrar

About the role

The Associate Registrar oversees daily operations, directs, and provides guidance to the Records & Registration and Degree Audit teams.

Responsibilities

• Manage daily operations of Records and Registration and Degree Audit units.
• Ensure efficient workflows and timely completion of assignments.
• Supervise professional and support staff by assigning work, setting priorities, conducting performance evaluations, approving timesheets, and addressing day-to-day personnel matters.
• Exercise supervisory authority to hire, promote, reward, recommend disciplinary actions, and support personnel actions in accordance with CSU policies and HEERA provisions.
• Align staffing resources with operational needs to support organizational planning and achieve service delivery goals.
• Oversee enhancements to the PeopleSoft Student Records and Enrollment modules by testing system updates, documenting processes, and ensuring successful implementation.
• Develop and maintain unit procedures and documentation to ensure operational consistency, compliance, and business continuity.
• Troubleshoot functional and system issues while collaborating with campus partners and end users to support seamless integration of academic systems.
• Manage batch term setup activities in PeopleSoft to support enrollment functions, including term activation, registration holds, waitlisting, and discontinuation processes.
• Ensure data integrity and alignment across Admissions, Financial Aid, Student Financials, and Curriculum Management.
• Process and document student conduct outcomes and academic exceptions in collaboration with Student Conduct and Academic Affairs.
• Oversee the maintenance of academic records for specialized student populations, including ITEP students and those with special enrollments or credential transitions.
• Investigate and resolve duplicate student ID records while maintaining the accuracy of deceased student records.
• Perform other duties and special projects as assigned in support of the Office of the Registrar's operational and strategic priorities.
• Provide operational coverage and cross-functional support to ensure continuity of services and successful completion of departmental initiatives.
• Assist with special assignments and process improvement efforts to enhance operational efficiency and service delivery.
• Contribute to Registrar initiatives and respond to evolving business needs as assigned by leadership.

  Requirements

  • Bachelor’s degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs plus four years related experience.
  • Extensive knowledge of applicable laws, regulations, policies, and best practices related to complex administrative programs and specialized functional areas.
  • Advanced expertise in public and business administration, operational management, fiscal oversight, and organizational planning.
  • Strong analytical skills with experience in systems analysis, research methodologies, survey techniques, statistical analysis, and policy evaluation to support data-driven decision-making.
  • Demonstrated ability to build collaborative relationships with internal and external stakeholders while managing sensitive and confidential matters with professionalism and discretion.
  • Excellent written, verbal, and presentation skills with the ability to facilitate discussions, provide consultation, and build consensus among diverse constituent groups.

  Qualifications

  • Bachelor’s degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs plus four years related experience.
  • Extensive knowledge of applicable laws, regulations, policies, and best practices related to complex administrative programs and specialized functional areas.
  • Advanced expertise in public and business administration, operational management, fiscal oversight, and organizational planning.
  • Strong analytical skills with experience in systems analysis, research methodologies, survey techniques, statistical analysis, and policy evaluation to support data-driven decision-making.
  • Demonstrated ability to build collaborative relationships with internal and external stakeholders while managing sensitive and confidential matters with professionalism and discretion.
  • Excellent written, verbal, and presentation skills with the ability to facilitate discussions, provide consultation, and build consensus among diverse constituent groups.

  Skills

  • Working knowledge of administrative theories, principles, practices, and techniques, with the ability to apply them to develop sound conclusions and recommendations.
  • Thorough knowledge of applicable policies, procedures, regulations, and operational and fiscal analysis techniques.
  • Demonstrated ability to take initiative, prioritize work, and effectively plan, organize, coordinate, and manage multiple competing priorities.
  • Strong research, analytical, and policy evaluation skills, including the ability to collect, interpret, and analyze data to support informed decision-making and program improvements.
  • Expertise in investigating and resolving complex operational issues with broad organizational impact.
  • Excellent written, verbal, and presentation skills, with the ability to communicate complex information clearly to diverse audiences.
  • Ability to train, mentor, and provide work direction to staff while supporting professional development and continuous improvement.
  • Advanced functional expertise in PeopleSoft Campus Solutions, gained through more than ten years of progressively responsible experience supporting student records and enrollment operations.

  Benefits

  The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

  Pay

  The anticipated hiring range for this position is $4,135-$12,228 per month.

  Schedule

  This is a full-time management (MPP) position. MPP employees serve at the will of the campus President. MPPs do not serve a probationary period and never receive permanent status. This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30) days from the date of hire and on an annual basis.