Associate Regional Business Consultant

The Associate Regional Business Consultant at Kafene is a field-based, entry-level Account Management role focused on merchant onboarding, in-store execution, and driving early program adoption across a defined territory.

Responsibilities

• Merchant Relationship Management: Own an assigned portfolio of merchant accounts within the territory, conduct regular field visits to build relationships with store managers and staff, and serve as the day-to-day point of contact for merchant needs while building trust and rapport
• Onboarding and Training: Execute new merchant onboarding and in-store training, drive applications and reinforce adoption behaviors all with urgency after onboarding
• In-Store Execution: Conduct purposeful, high-quality store visits focused on execution and reinforcing high performance, identify gaps and provide real-time coaching to improve application volume and conversion
• Performance Monitoring: Monitor account-level performance against territory quota, identify underperforming merchants and execute corrective action plans
• CRM Discipline: Log all store visits and merchant interactions, document observations, actions taken, and clearly defined next steps in HubSpot to maintain accurate territory records
• Collaboration and Field Alignment: Work closely with Senior Account Managers to set territory priorities and account focus, coordinate with cross-functional internal sales partners and support broader regional initiatives and execution strategies

Requirements

• Strong relationship builder with a demonstrated ability to communicate effectively
• A problem-solver who takes initiative, adapts quickly, and thrives in a fast-paced, evolving business environment
• Hightly organized, detail-oriented, and someone who always follows through on commitments

Qualifications

• Ability to work in a field-based environment under structured leadership oversight
• 1-2 years of experience in retail, sales, or customer-facing roles
• Valid driver's license and reliable transportation
• Experience in retail, lease-to-own, or consumer financing environments is a huge plus, but not required
• Familiarity with CRM tools such as HubSpot or Map My Customers
• Prior field sales or account support experience

Skills

• Excellent communication skills
• Problem-solving abilities
• Organizational and detail-oriented

Benefits

• Base Salary: Earn a competitive base salary of $55,000 to $65,000, with OTE up to $85,000 annually
• Healthcare: We cover 80% of medical, dental, and vision insurance costs, including coverage for your spouse, children, and other dependents
• Retirement Benefits: Begin planning for your future from day one with our 401(k) plan
• Paid Time Off: Flexible paid time off days starting from day one of your employment