Associate Quality Engineer - Redmond, OR

Job Summary

Responsible for providing basic quality support to the Division including complaint investigation, resolution, and reporting. Assist with routine product evaluations, set basic quality standards for both in-process and finished product inspections, and support the QA team in product testing, documentation, and vendor qualification activities.

Responsibilities

• Investigate customer/sales force complaints and assure complaints are investigated accurately and closed in a reasonable amount of time.
  • Issue replacements, credits, or RGA’s as required for complaint resolution.
  • Notify sales reps/customers regarding the results of the investigation.
  • Run monthly or quarterly complaint trend reports per SOP.
  • Cook up stock checks and rework of product as required in response to complaints.
  • Identify appropriate actions required to prevent further complaints.
  • Initiate manufacturing and supplier corrective action reports and follow up to ensure corrective actions are implemented.
  • Cook up inspections of new products or products from new vendor at branches and factories.
• Create and maintain inspection procedures.

Required Experience

• Typically requires a Bachelor’s degree in Engineering, Science, Math or other related technical field.
• Experience in processing all relevant details, understanding and prioritizing their importance, and drawing clear and concise conclusions.
• Experience using time management skills to prioritize, organize, and track details in order to meet deadlines of multiple projects.
• Experience problem solving, overcoming obstacles, and reaching a positive and successful solution through mathematical or systematic operations.
• Experience using MS Office Suite products (Word, Excel, PowerPoint, Outlook).

Pay

The Anticipated Salary Range For This Position $67,000.00 - $101,000.00 Annual

Benefits

• Health insurance
• Life and disability
• 401(k) contributions
• Paid time off