Associate, Quality Assurance
Job Summary
The Forms Quality Assurance Limited Term Employee is responsible for ensuring the quality and accuracy of online assessments through comprehensive testing and verification processes. This role involves performing user acceptance and regression testing, following detailed test cases, and verifying functionality across multiple devices and platforms. The employee will help the larger group by collaborating with various teams and participating in continuous improvement initiatives.
Principal Activities
Quality Assurance: Perform user acceptance testing and regression testing of published online forms/tests
Utilize process documentation and follow detailed test cases to review online forms
Verify testing form functionality on various devices and application platforms, ensuring form settings meet customer requirements
Execute test runs and report bugs using Zephyr Research and analyze testing and production quality issues
Performance Expectations
Achieve work queues throughout the day, prioritizing assignments according to process expectations and FQA Admin Team direction
Execute test cases in a timely manner, relative to other team members and overall standard processing times
Ensure test case verification and customer requirement expectations are clear and concise prior to execution
Communicate any delays to the FQA Admin Team with an ETA
Collaboration
Attend team meetings
Interact primarily with the FQA Admin Team and more widely with the entire verification team to collaborate across programs as priorities shift
Flex to help assist other groups as work demands
Training
Complete training on verification processes and best practices
Work with the FQA Admin team, your mentor, and manager to ensure you have all necessary access and required training
Pull up one on one with your mentor or the FQA Admin Team to work through any issues and answer any questions as needed
Continuous Improvement
Actively participate in continuous improvement initiatives by providing feedback to help implement solutions to enhance efficiency and accuracy
Document and communicate repetitive issues to the FQA Admin Team so they can reach out to the owning teams to see where efficiencies can be made
Stay up to date on TestNav system updates and impacts to verification processes
Overtime
Work overtime as needed to meet deadlines, including evenings and weekends
Education and/or Experience
H.S. diploma or GED
Working knowledge of industry standard mobile device and computer operating systems
Proficient analytical, critical-thinking, and problem-solving abilities
High attention to detail and precision in spotting discrepancies
Proven ability to analyze, research, and clearly communicate testing outcomes and software defects to stakeholders
Ability to work independently and collaboratively as part of a team
Ability to manage time effectively and prioritize tasks
Adaptable to changing requirements, environments, deadlines, and priorities
Willingness to work on nights and/or weekends when required
Preferred Experience
Experience with project and test management tools such as Jira, Zephyr
Software testing experience across various applications and platforms
Understanding and interpreting software requirements and identifying potential issues
Knowledge of SDLC testing models and methodologies, including interpreting and executing test cases
Ability to identify, analyze, and troubleshoot software issues
Willingness to learn new technologies and testing techniques
Proficient with MS Office 365 apps
Who we are
We are Pearson, the world's lifelong learning company. Our purpose is to help people realize the life they imagine through learning. As an Equal Opportunity Employer, we are committed to providing equal opportunities for all employees and applicants without discrimination based on race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.