Associate, Quality Assurance
Job Summary
The Composition Quality Assurance Limited Term Employee assists the Program Lead in ensuring the accuracy and quality of all published content. This involves reviewing items and forms to meet program-specific requirements, verifying the correctness and completeness of text, artwork, and items in all documents, and applying requested edits accurately.
Principal Activities
Quality Assurance: Review items and forms to ensure compliance with program-specific requirements. This includes paper, online, text-to-speech, accommodations, and ancillary materials. Verify text, artwork, and items in all documents for both paper and online testing as documented. Ensure requested edits are accurately applied and aligned across forms sent in. Maintain notes during seasons regarding issues and ideas for efficiencies and communicate these to the Program Lead.
Processing Time: Process files in a timely manner relative to overall standard processing times. Communicate any delays or issues to the assigned Program Lead. Track work queues throughout the day for programs you support and stay in contact with your Program Lead regarding assignments and priorities. Assist other CTD groups as needed when queue work is slow.
Collaboration: Attend team and program meetings as needed. Interact primarily with the assigned Program Lead for main workload and collaborate with the entire team to cover shifting priorities. Stay in contact with the assigned Program Lead to ensure a clear understanding of system updates affecting project work.
Training
Complete training on verification processes and best practices. Work with your mentor and manager to ensure you have all necessary access and training. Communicate one-on-one with the assigned Program Lead to address any issues and answer questions.
Continuous Improvement
Identify areas for improvement in the verification process and help implement solutions to enhance efficiency and accuracy. Document and communicate repetitive issues to your Program Lead so they can reach out to the responsible group to find efficiencies.
Position Expectations
This is a 4-6 month position. Regular hours are expected, working 8 hours/day, 5 days/week, with a start time between 7 and 9am. Work approved overtime as needed to meet deadlines, including evenings and weekends.
Education and/or Experience
Bachelor’s degree preferred
Strong attention to detail and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Ability to communicate precisely and effectively in writing
Strong organizational and time management skills
Experience on PC computers with the ability to work with other platforms (iPad/Chromebook)
Experience with Adobe Acrobat preferred
Pay Range
$17.00/hour - $21.00/hour
Benefits
This position is not bonus eligible, and information on benefits offered is available here.
Application Information
Applications will be accepted through August 1, 2026. This window may be extended depending on business needs.