Associate Provider Network Manager
About the role
We’re hiring a relationship-driven Associate Provider Network Manager to help grow and support a high-performing dental provider network. The role supports the development and maintenance of a strong dental provider network by assisting with recruitment, provider relations, and compliance efforts.
Responsibilities
- Open to candidates in Florida (Jacksonville/Duval County area preferred)
- Provider Recruitment & Network Development
- Assist in recruiting General Dentists and Specialists to support network growth and meet access standards
- Analyze network needs and identify gaps requiring additional provider recruitment
- Support recruitment campaigns and outreach efforts within assigned territories
- Provider Relations & Account Management
- Manage and service provider relationships within assigned territory
- Conduct service calls and site visits to ensure provider satisfaction and address concerns
- Build strong relationships to promote engagement, retention, and network stability
- Operations & Compliance
- Collect, review, and process provider contract documents for accuracy and completeness
- Ensure compliance with annual attestation requirements and internal policies
- Process provider changes and maintain accurate system updates
- Issue Resolution & Coordination
- Partner with internal teams and provider offices to resolve provider and member issues
- Handle routine provider inquiries and support claims-related resolution
- Escalate complex issues appropriately
- Training & Communication
- Educate providers on policies, procedures, and network requirements
- Conduct provider orientations following established guidelines
- Communicate effectively with internal stakeholders and external partners
Qualifications
- Education & Experience
- Associate degree in a related field preferred or an equivalent combination of education and experience; High school diploma or GED required
- 2+ years of experience supporting provider networks, dental offices, managed healthcare, or related sales
- Experience with Dental Medicaid, Medicare, DHMO, or Dental PPO networks preferred
- Core Capabilities
- Knowledge of dental terminology and provider network operations
- Strong communication, presentation, and relationship-building skills (bilingual a plus)
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong organizational, time management, and problem-solving skills
- Able to manage multiple priorities and follow through to resolution
- Customer-focused, detail-oriented, and proactive approach
- Medicaid or Medicare experience preferred
What Sets This Role Apart
Blend of relationship management, fieldwork, and operational coordination
Direct impact on network growth, provider satisfaction, and member access to care
Opportunity to build expertise in managed care, dental networks, and provider engagement
Benefits
At Liberty, we believe happy, healthy employees are better equipped to serve our members and make meaningful contributions to their communities. That’s why we offer a competitive and comprehensive benefits package designed to support employee well-being and productivity.
Comprehensive medical coverage through Anthem, with affordable premiums and multiple plan options - including an HDHP with HSA eligibility.
100% employer-paid dental insurance and low-cost vision coverage for employees and dependents.
401(k) retirement plan with immediate vesting, employer match, Roth option, and access to professional financial advice.
Generous paid time off, including vacation and sick leave with rollover options, plus 10 paid company holidays and a wellness day.
Additional benefits including company-paid life insurance, tuition reimbursement, an employee perks program, and flexible work options for eligible positions.
Compensation
In the spirit of pay transparency, the base salary range for this position is $53,000 - $63,000/annual, excluding benefits and potential bonuses.
Liberty's Commitment
Liberty Dental Plan is dedicated to fostering a workplace where all individuals feel valued, respected, and empowered. We are committed to building an inclusive environment that embraces diverse backgrounds, experiences, and perspectives, while creating a strong sense of belonging across our organization.