Associate, Project Management

Program / Project Management Lead

The Retail & O2O Project Manager is responsible for managing the end-to-end delivery of Retail and O2O initiatives within the Consumer Technology, partnering with internal teams and external vendors across a global, cross-functional delivery model. This role drives execution across applications such as Clienteling platforms, retail store systems, POS/mPOS, and omnichannel integrations, ensuring alignment between business priorities and technology delivery.

• Own detailed project plans covering scope, timelines, milestones, dependencies, risks, issues, and resource needs across multiple concurrent initiatives
• Drive delivery across Retail and O2O applications including clienteling, in-store systems, POS/mPOS, and omnichannel integrations
• Ensure on-time, high-quality delivery of consumer-facing digital experiences aligned with DTC business objectives
• Create, maintain, and track project plans to support both initial delivery and continuous improvement of solutions
• Manage multiple projects and tasks simultaneously while balancing priorities and constraints

Cross-Functional & Vendor Collaboration

• Partner closely with Product Owners, Business Analysts, Product Managers, Design, UX, Engineering, and QA teams to define requirements, estimate effort, and drive execution
• Collaborate with external vendors and internal delivery partners, seeking out appropriate solutions and managing issue resolution as needed
• Coordinate with Store Operations and business stakeholders to support operational readiness, adoption, and change management
• Identify and manage interdependencies across teams, resources, and workstreams to ensure smooth delivery

Agile & Delivery Execution

• Drive Agile or hybrid delivery methodologies, including sprint planning, execution, release planning, UAT, and go-live activities
• Monitor progress against plans, deliverables, and expected outcomes, proactively adjusting as necessary
• Ensure adherence to DTC governance standards, delivery processes, and project management best practices
• Oversee coordination of final delivery, including user acceptance testing, final sign-off, and Production Operations handoff

Stakeholder, Communication & Governance Management

• Serve as the primary point of contact for project status, risks, issues, dependencies, and key decisions
• Prepare and provide regular project status updates and reports to internal leadership and cross-functional stakeholders
• Proactively identify, escalate, and mitigate risks and issues impacting Retail and O2O timelines or quality
• Establish and maintain a centralized repository for project artifacts, documentation, deliverables, and team collaboration spaces
• Education business stakeholders on global digital delivery processes and ways of working

Resource & Operational Oversight

• Ensure ongoing resource needs are identified and managed, maintaining appropriate utilization across cross-functional teams
• Own communication of project tasks, responsibilities, and status across delivery teams and business partners

Salary Range: $63,500 - $114,105 annually