Associate Product Specialist
Who we are: A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI) provides a broad range of commercial property, casualty, and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals.
Berxi is the small commercial team within BHSI. We drive digital innovation in the small commercial insurance space by leveraging technology to make insurance simple and affordable for professionals and small businesses. We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all team members to contribute and be recognized.
About the role
As an Associate Product Specialist on our Customer Support Team, you will provide exceptional service to both prospective and existing Berxi customers via phone and digital channels. You will advocate for our customers and brand while contributing to improving the Berxi experience by providing voice-of-the-customer and user-experience feedback. The team focuses on exceeding customer expectations and building our business by doing the right thing for customers.
Responsibilities
- Develop expertise in small commercial insurance, including small business liability insurance products (general liability, professional liability, and malpractice).
- Educate and support customers and prospects through voice, email, and chat based on their needs.
- Drive ongoing customer experience improvements by surfacing feedback and advocating for operational enhancements.
- Understand, create, and distribute regulatory notices.
Requirements
- Self-starter comfortable operating with some ambiguity.
- Passion for leveraging technology to deliver a better insurance experience.
- Positive attitude and willingness to receive and incorporate feedback.
- Excitement to learn, understand, and explain insurance concepts and products.
- Problem solver who advocates for prospects, customers, and the Berxi brand, with strong attention to detail.
- Impeccable organizational and time management skills, with the ability to prioritize and manage multiple activities.
- Strong written and verbal communication skills.
- Adaptability to varying customer personality types and situations.
- Energized by a fast-paced and dynamic work environment.
- Some experience in a customer-facing role is required; insurance sales or agency experience is a plus.
- Comfort interacting with all teammates, including senior management.
- An active Property & Casualty License in at least one state is preferred. If not licensed, willingness to study and pass all exams to earn an active Property & Casualty License (fully sponsored and supported by BHSI).
- Must be able to work one of the following shifts: 8AM–5PM, 9AM–6PM, 10AM–7PM, or 11AM–8PM EST.
Benefits
- Comprehensive health, dental, and vision benefits.
- Disability insurance (short-term and long-term).
- Life insurance (for you and your family).
- Accidental Death & Dismemberment insurance (for you and your family).
- Flexible Spending Accounts.
- Health Reimbursement Account.
- Employee Assistance Program.
- Retirement Savings 401(k) Plan with company match.
- Generous holiday and Paid Time Off.
- Tuition reimbursement.
- Paid parental leave.
Pay
The base salary range for this position in Boston is $50,000 to $55,000, along with annual bonus eligibility. Total compensation is determined by relevant skills, location, and experience.
Schedule
This is a full-time, in-office position located in Downtown Boston, MA. Shift options include 8AM–5PM, 9AM–6PM, 10AM–7PM, or 11AM–8PM EST.