Associate, Product Management

About the role

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

The Associate, Product Management leads and executes strategic product initiatives, delivering high-quality digital products that provide measurable customer and business value. This role partners with stakeholders and Agile delivery teams to define, prioritize, and execute product roadmaps while ensuring solutions align with customer needs, organizational objectives, and technical capabilities. The incumbent owns backlog prioritization, requirements definition, release readiness, and lifecycle management to drive customer satisfaction, operational efficiency, and business growth.

Responsibilities

• Acts as a subject matter expert (SME) on customer needs, industry trends, digital experiences, and product capabilities.
• Owns and prioritizes the product backlog, ensuring teams focus on delivering the highest-value features and enhancements.
• Partners with Engineering, Architecture, Operations, Risk, Compliance, Marketing, and Client Services to define and deliver product solutions.
• Translates customer and business needs into epics, features, user stories, and acceptance criteria.
• Facilitates Agile ceremonies including backlog refinement, sprint planning, sprint reviews, and release planning.
• Collaborates with technical teams on API integrations, backend services, platform modernization, and system enhancements.
• Supports product launches and organizational readiness efforts, ensuring successful adoption across clients and internal teams.
• Utilizes customer feedback, analytics, and market research to drive prioritization and continuous product improvement.
• Creates compelling product demonstrations and presentations for leadership, stakeholders, and customers.
• Builds partnerships across business and technology teams to enable successful product delivery and long-term growth.
• Monitors product performance using KPIs, Agile metrics, and customer insights to guide future roadmap decisions.

Requirements

Education: Bachelor’s degree in business, Technology, Computer Science, or related field, or equivalent combination of education and professional experience – Preferred.

Qualifications

• 5+ years of progressive experience serving as a Product Owner within Agile Scrum and/or SAFe environments.
• Demonstrated experience managing product backlogs and maximizing value delivery through iterative development.
• Strong understanding of the Software Development Lifecycle (SDLC) and Agile methodologies including Scrum and SAFe.
• Experience eliciting requirements and translating business needs into epics, features, user stories, and acceptance criteria.
• Proven ability to collaborate effectively with both business stakeholders and technical development teams.
• Experience supporting API integrations, backend services, and technical product initiatives.
• Demonstrated success leading Agile teams delivering customer-facing web applications, portals, and digital experiences.
• Experience participating in user acceptance testing (UAT), release validation, and product quality assurance activities.
• Strong analytical skills with the ability to use data and customer insights to guide prioritization decisions.
• Proficiency with Agile planning and collaboration tools including Azure DevOps, Jira, Confluence, and GitLab.
• Experience developing and maintaining Agile metrics including velocity, burndown, burnup, throughput, and roadmap health indicators.
• Strong communication, facilitation, and stakeholder management skills, including executive-level presentations.
• Ability to manage multiple priorities, dependencies, risks, and impediments in a fast-paced environment.
• Demonstrated ability to align strategic objectives with tactical execution to achieve business outcomes.
• Self-starter who thrives in cross-functional environments and embraces continuous improvement.

Certifications

• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), SAFe Product Owner/Product Manager (POPM), or equivalent Agile certification – preferred.

Preferred Qualifications

• Experience within financial services, healthcare financial products, banking, payments, lending, or fintech environments.
• Experience leading platform modernization, digital transformation, and customer experience initiatives.
• Technical background with an understanding of APIs, integrations, microservices, and cloud-based architectures.
• Experience leveraging customer feedback and product analytics to improve engagement, adoption, and satisfaction.

Work Authorization

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Pay

Base Pay Range: Minimum $75,000.00 USD – Maximum $127