Associate, Process Improvement

About The Role

You will work with business and technical stakeholders to solve operational problems, improve internal workflows, and represent service-delivery needs in company-wide projects. You will support the design, optimization, and implementation of processes to guide efficiency, reduce member/provider friction, and support technology modernization. This requires conducting root-cause analysis, documenting requirements, building project plans, analyzing performance metrics, and managing change across multiple projects simultaneously. You will report into the Product Implementation Manager.

Responsibilities

• Lead the end-to-end management of operational improvements and workflow optimization projects, driving collaboration, seamless adoption and completion
• Improve readiness for strategic implementations and technology launches by developing training materials, creating clear communications, and updating internal knowledge management repositories to minimize colleague friction
• Partner with business owners to implement scalable procedural countermeasures that eliminate immediate process breaks and replace manual workarounds
• Mentor team members and promote colleagues' growth
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements

• 3+ years of work experience in Health insurance, Health System, or related field
• 2+ years of experience with end-to-end project management
• 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures
• A bachelor's degree or 3+ years commensurate experience

Bonus Points

• Bachelor's degree in Engineering, Business Administration, or other related field
• Lean Six Sigma Green Belt certification or higher
• 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
• 1+ years of experience using AI tools to guide process optimization, task automation, or analytical insights

Pay

$84,240 - $101,565 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.

Schedule

This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area.