Associate Private Client Relationship Manager - Coral Gables, Florida

About the role

The Associate Private Client Relationship Manager (ARM) is a high-touch point of client contact accountable to serve the unique and complex needs of clients in the high net worth segment with a focus on clients who maintain smaller balances with TD. The job partners with other RMs, IAs, Wealth Strategists and Wealth Lending Advisors.

Responsibilities

• Serve as the central point of contact for HNW clients with lower balances and work to deepen and broaden the existing relationship by providing excellent service, proactively contacting clients, delivering thought leadership across all capabilities at TD Wealth.
• Engage clients and when clients seek a deeper or broader relationship with TD, introduce the Private Client Relationship Manager that covers the Store most convenient for the client.
• Support the Private Client Services model by providing day-to-day account management solutions and introducing the full capabilities offered at TD Wealth.
• Maximize client's satisfaction with their Banking relationships, maximize, and seize the opportunity to retain and grow balances by referring qualified clients to Private Client Relationship Managers in the various Markets throughout the TD footprint.
• Ensure those existing clients, where it would add value, are provided with a Private Client Planning Experience.
• Implement a process with CSAs to ensure every client receives Legendary service.
• Execute a proactive outreach effort across all clients to enhance and expand the overall relationship.
• Leverage the availability of Specialists (Taxes, Trust and Estate) in an effort to interest the client in deepening their relationship with TD Wealth.
• Execute in a manner that is compliant with regulations, policies and procedures.
• Adhere to all federal, state, SRO regulations and Firm policies related to all business activities (e.g. OCC, SEC, FINRA etc.).
• Understand and adhere to TD Wealth AML/ATF Policies and Procedures.
• Implement TD's Customer Identification Program (CIP) by collecting and verifying required customer identification information, and performing other Customer Due Diligence and Enhanced Due Diligence Requirements as outlined in the Business Unit AML procedures.
• Contribute to a positive and constructive work environment with a focus on supporting the overall Wealth team.
• Represent TD Wealth to the general public in a professional manner.
• Be involved in Employee's community and support TDBG charity and community initiatives.

Requirements

• 4-year degree or the equivalent experience.
• 3 years related experience in a production or client support capacity (i.e. track record of high client satisfaction and retention).
• Securities Licensed: Series 7, 63 + 65 or 66.
• Understanding of HNW client needs and products and services available to clients within the segment.
• Consultative sales experience preferred.
• Ability to establish relationships and partner effectively with other departments within TD Wealth and TD Bank, America's Most Convenient Bank.
• Personalized customer service skills, including ability to work with wide variety of clients and provide an exceptional level of service.
• Self-motivated, able to work independently, as well as part of a team - working well with other team members and keeping all relevant individuals, including management, up to date in a timely manner.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Applications (PowerPoint, Excel, Word).
• Membership in civic and professional organizations required after employment.
• Able to multitask and manage competing priorities effectively.
• Able to work within a highly collaborative team environment.

Qualifications

• Education: 4-year degree or the equivalent experience.
• Experience: 3 years related experience in a production or client support capacity (i.e. track record of high client satisfaction and retention).
• Licenses: Securities Licensed: Series 7, 63 + 65 or 66.
• Skills: Understanding of HNW client needs and products and services available to clients within the segment, Consultative sales experience preferred, Ability to establish relationships and partner effectively with other departments within TD Wealth and TD Bank, America's Most Convenient Bank, Personalized customer service skills, including ability to work with wide variety of clients and provide an exceptional level of service, Self-motivated, able to work independently, as well as part of a team - working well with other team members and keeping all relevant individuals, including management, up to date in a timely manner, Excellent communication skills, both verbal and written, Proficiency in Microsoft Applications (PowerPoint, Excel, Word), Membership in civic and professional organizations required after employment, Able to multitask and manage competing priorities effectively, Able to work within a highly collaborative team environment.

Skills

• Understanding of HNW client needs and products and services available to clients within the segment.
• Consultative sales experience.
• Ability to establish relationships and partner effectively with other departments within TD Wealth and TD Bank, America's Most Convenient Bank.
• Personalized customer service skills, including ability to work with wide variety of clients and provide an exceptional level of service.
• Self-motivated, able to work independently, as well as part of a team - working well with other team members and keeping all relevant individuals, including management, up to date in a timely manner.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Applications (PowerPoint, Excel, Word).

Benefits

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Pay

$72,280 - $108,160 USD

Schedule

Hours 40