Associate Practice Performance Manager - Panama City, FL

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities andremoving barriers to quality care. The work you do here impacts the lives of millions of people for thebetter. Come build the health care system of tomorrow, making it more responsive, affordable andoptimized. Ready to make a difference? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. The Associate Practice Performance Manager is responsible for program implementation and provider performance management which is tracked by designated provider metrics, inclusive minimally of 4 STAR gap closure and coding accuracy. The person in this role is expected to work directly with care providers to build relationships, ensure effective education and reporting, proactively identify performance improvement opportunities through analysis and discussion with subject matter experts; and influence provider behavior to achieve needed results. The person will review charts (paper and electronic - EMR), look for gaps in care, perform telephonic assessments for preventative screenings and/or HEDIS gaps in care, help coordinate doctor appointments, make follow-up calls to members after appointments, and assist our members in overall wellness and prevention. Primary Responsibilities Functioning independently, travel across assigned territory to meet with providers to discuss Optum tools and programs focused on improving the quality of care for Medicare Advantage MembersExecute applicable provider incentive programs for health planAssist in the review of medical records to highlight Star opportunities for the medical staffActivities include data collection, data entry, quality monitoring, upload of images, and chart collection activitiesLocate medical screening results/documentation to ensure quality measures are followed in the closure of gapsEstablish positive, long-term, consultative relationships with physicians, medical groupsDevelop comprehensive, provider-specific plans to increase their HEDIS performance and improve their outcomesProvide ongoing strategic recommendations, training and coaching to provider groups on program implementation and barrier resolutionAct as lead to pull necessary internal resources together in order to provide appropriate, effective provider education, coaching and consultation. Training will include Stars measures (HEDIS/CAHPS/HOS/med adherence), and Optum program administration, use of plan tools, reports and systemsCoordinate and lead Stars-specific monthly meetings with provider groups with regular frequency to drive continual process improvement and achieve goalsProvide reporting to health plan leadership on progress of overall performance, gap closure, and use of virtual administrative resourceFacilitate/lead monthly or quarterly meetings, as required by plan leader, including report and material preparationProvide suggestions and feedback to Optum and health planWork collaboratively with health plan market leads to make providers aware of Plan-sponsored initiatives designed to assist and empower members in closing gapsOther duties, as assignedIncludes up to 75% local travel You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications 3+ years of healthcare industry experience1+ year of experience working for a health plan and/or for a provider's officeMicrosoft Office experienceProven solid communication and presentation skillsProven solid relationship building skills with clinical and non-clinical personnel Preferred Qualifications LPN or Medical AssistantPharmacy Technician1+ year of STARs experienceConsulting experienceExperience in managed care working with network and provider relations/contractingSolid knowledge of electronic medical record systemsSolid knowledge of the Medicare marketKnowledge base of clinical standards of care, preventive health, and Stars measuresProven medical/clinical backgroundProven solid problem-solving skillsProven solid financial analytical background within Medicare Advantage plans (Risk Adjustment/STARS Calculation models)Proven microsoft Office specialist with exceptional analytical and data representation expertise; Advanced Excel, Outlook, and PowerPoint skills Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives. UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.