ASSOCIATE PRACTICE ADMINISTRATOR - Kingston Family Health Center

About the role

The Associate Practice Administrator is cognizant of and ensures that all practice operations in assigned region are consistent with objectives, philosophies, standards and policies of The Institute for Family Health.

Responsibilities

• Demonstrate the ability to perform clinical / technical / service / administrative tasks
• Supervises and evaluates Lead PSR
• Acts as resource for Lead PSR and support staff regarding operational problems or questions, which cannot be solved or answered
• Oversees and resolves problems relating to practice systems including appointments, registration, referrals, medical records, staff/patient relations and billing
• Monitors PSR’s schedules, resolution of conflicts, vacations, sick days, etc.
• Assures adequate staffing coverage of administrative areas
• Investigates and resolves patient billing problems; pulls charts, speaks with providers, communicates with Professional Billing, follows-up with patients
• Processes sliding-fee scale requests; determines discounts and notifies Professional Billing
• Investigates patient complaints, briefs senior administration, and provides follow up to patient
• Reconciles petty cash daily; monitors safe contents; keeps log of petty cash
• Reconciles daily office cash collections and completes bank deposits accordingly to IFH policy
• Processes bi-weekly timecards for practice staff; totals for practice staff; reconciles with leave requests
• Monitors and orders administrative supplies
• Develops provider schedules and assures that they are entered correctly in the computer system
• Reviews schedules pro-actively (at least once a week) to identify problems
• Oversees the maintenance of provider schedules, and appropriate staffing of practitioners and patient services staff. Consults with supervisor when unable to resolve conflicts