Associate, Payment Oversight

About the role

Joining Sallie Mae means becoming a champion for all students, helping them navigate their unique educational journeys and preparing them for life after school. We're committed to empowering students through better ways of managing their education and financial futures.

Responsibilities

• Support the execution, maintenance, and monitoring of existing business controls to ensure ongoing effectiveness
• Aid in documenting processes, risks, and controls, and updating policies and procedures
• Maintain and update issue, control, and remediation documentation in alignment with internal standards (e.g., Archer, PolicyTech)
• Support issue remediation efforts, including documenting issues, tracking progress, and maintaining updates in Archer
• Execute recurring control checks and validations (daily/weekly/monthly)
• Perform data analysis to identify exceptions or anomalies in payment activity
• Support audit and Business Controls Office (BCO) requests by gathering documentation and evidence
• Work with cross-functional partners on process improvements and control enhancements

Requirements

• Minimum: Bachelor's degree in a relevant field (e.g., Quality Management, Finance, Business, Engineering, or Science)
• Understanding of business processes, risk management, and internal control frameworks
• Exposure to systems and tools used for process documentation and control management (e.g., Archer, PolicyTech)
• Strong analytical and problem-solving skills, with the ability to identify and escalate control gaps and support remediation
• Effective written and verbal communication skills, with the ability to clearly present findings to peers and leadership
• Ability to support multiple priorities in a fast-paced, deadline-driven environment
• Experience supporting payments processing, payment operations, or payment-related risk/control activities

Qualifications

• Minimum: Bachelor's degree in a relevant field (e.g., Quality Management, Finance, Business, Engineering, or Science)
• Understanding of business processes, risk management, and internal control frameworks
• Exposure to systems and tools used for process documentation and control management (e.g., Archer, PolicyTech)
• Strong analytical and problem-solving skills, with the ability to identify and escalate control gaps and support remediation
• Effective written and verbal communication skills, with the ability to clearly present findings to peers and leadership
• Ability to support multiple priorities in a fast-paced, deadline-driven environment
• Experience supporting payments processing, payment operations, or payment-related risk/control activities

Skills

• Understanding of business processes, risk management, and internal control frameworks
• Exposure to systems and tools used for process documentation and control management (e.g., Archer, PolicyTech)
• Strong analytical and problem-solving skills
• Effective written and verbal communication skills
• Ability to support multiple priorities in a fast-paced, deadline-driven environment
• Experience supporting payments processing, payment operations, or payment-related risk/control activities

Benefits

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

Pay

Competitive base salaries with bonus incentives.

Schedule

Flexible hybrid working arrangements.