Associate Patient Financial Counselor

About the role

The Insurance Verification and Authorization Specialist is responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance, and medical information, identifying services requiring authorization for treatment and referral information. This role is responsible for adding proper documentation to reflect the work in Epic.

Responsibilities

• Secure appropriate patient account reimbursement by obtaining complex demographic, insurance, and medical information.
• Identify services requiring authorization for treatment and referral information.
• Add proper documentation to reflect work in Epic.

Requirements

• 1 year experience in customer service, hospital billing, or healthcare registration.
• Clerical and computer experience.

Qualifications

• Some college level course work.
• Satisfactory completion of college level Medical Terminology or Medical Assistant course.
• 1 year Healthcare experience in a hospital or clinical setting, health insurance, or medical office.

Skills

• Clerical proficiency.
• Computer literacy.

Benefits

• Retirement 401(k) Savings Plan with employer matching.
• Health care benefits (medical, dental, vision).
• Life insurance.
• Disability insurance.
• Time off benefits (paid parental leave, vacations, holidays, health issues).
• Voluntary benefits.
• Well‑being resources.

Pay

Pay range: $21.30 – $31.54 per hour (base pay). Additional compensation may be available for shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.

Schedule

• Full‑time position.
• Multiple shifts available.