Associate Patient Access Rep- Cancer Center South

About the role

Community Health Network MD Anderson Cancer Center is a partnership between Community Health Network and MD Anderson Cancer Center, formed in 2022, representing a full clinical and operational integration of Community’s cancer services with MD Anderson across all five of Community’s sites of cancer care. The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Responsibilities

• Proficient in all types of registrations (inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with CMS standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Requirements

• High School Diploma or GED (Required)

Qualifications

• 1+ years experience in a healthcare office setting and/or work history with strong customer service background (Preferred)

Skills

• Customer service
• Communication
• Attention to detail
• Proficiency in patient registration (inpatient, outpatient, emergency)
• Experience with EPIC work queue and pre‑registration
• Knowledge of CMS medical necessity verification
• Insurance verification and eligibility communication
• Accurate data entry of demographics, insurance, and financial information
• Ability to gather and verify confidential health and financial information
• EHR completeness review and updating