Associate Optometrist - Lenscrafters - San Diego.CA

About the role

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Responsibilities

• Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the Service Process steps: Patient Satisfaction Excellence, Addresses all patients’ visual life style needs, Builds patients’ for life, Explains each step of the eye exam, Listens carefully to patient’s questions or concerns, Provides a summary of patient’s overall eye health, Conducts all services in accordance with protocol and accepted standard of care.
• Ensures all patients receive accurate diagnosis and appropriate recommendations on the initial visit.
• Establishes a positive Doctor/Patient relationship.
• Effective communicates with all office and store associates to ensure a seamless patient experience.
• Provides effective on-the-job training and guidance to team members making use of Company provided programs. Trains in areas including: Orientation, Front desk/office procedures, Pre-testing, Phone Skills, Contact lens Training, Exam quality by other Doctors, Company.
• Delivers clear, motivating and constructive feedback in a timely manner to all associates. Confronts problem performers directly and without delay.
• Creates a positive culture linked to the corporate culture; identifies what motivates each individual and directs conversations and actions appropriately.
• Encourages associate decision making at the level closest to the patient.
• Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas: Overall Patient Satisfaction, % Sales to Plan, Exam Growth, Other Key Performance Indicators.
• Maximizes “One Voice” partnership through leadership, participation and involvement in the following: Right the First Time, Walk-in Availability.
• Takes pride in the appearance of