Associate Operations Manager, Service, Labs (PM Shift)
About the Role
You will lead the Service Operations team for the PHX market at DoorDash Labs, an independent team within DoorDash exploring robotics and automation to transform last-mile logistics. You will lead experienced and new technicians to maximize uptime, supporting overall fleet utilization goals. This role reports to the Operations Manager, Service and is fully on-site in the Greater PHX Area, AZ, on the PM shift (2:30 PM – 11:00 PM). You’ll partner with the AM Associate Operations Manager, Service to keep the PHX operation running seamlessly across both shifts and multiple sites.
Responsibilities
- Foster a safety-first approach to all things Service
- Lead the PM-shift team of new and experienced technicians to maximize uptime of all Operations assets during your shift
- Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
- Track technician productivity to ensure efficient use of limited resources
- Ensure adherence to Service SOPs, including Work Order and Parts flow and management at the local level
- Coordinate development of Service Technicians in supporting a career path within DoorDash Labs
- Track KPIs, explain variances, and identify shift-owned vs. shared metrics across the 24-hour operation
- Maintain accountability and uptime of all tools and equipment to support Service Operations
- Own shift handoff with the AM Associate Operations Manager — flag open work orders, escalations, and parts status so nothing drops between shifts
You may flex your schedule to overlap with the AM shift for handoff or to support weekend coverage.
Requirements
- 6+ years in service operations, field service, or technical operations
- 2+ years leading service technicians or field teams, with ownership of performance and execution
- Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA)
- Comfortable operating in fast-paced, ambiguous environments and driving results through others
- Experience scaling operations, launching new markets, or supporting infrastructure buildouts
- Valid U.S. driver’s license and successful completion of MVR required
Preferred Qualifications
- Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems
- Mobile/field service background
- Familiarity with service platforms like MaintainX, JIRA, or similar
- Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub)
Belief in 1% improvement every day is valued.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate to make impactful decisions with empathy for our users—from Dashers to merchant partners to consumers. We are a technology and logistics company expanding beyond food delivery to become a platform for all goods. DoorDash is growing rapidly, offering team members opportunities to share unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being through comprehensive benefits and perks, including premium healthcare, wellness expense reimbursement, and paid parental leave.