Associate Operations Manager

About the role

The Associate Operations Manager (AOM) supports the operational and administrative functions of the office, contributing to the overall success of the team by ensuring smooth day-to-day operations, maintaining compliance, and fostering a collaborative and efficient work environment.

Responsibilities

• Support daily operations across brokerage/transactional, People, administrative, and event planning functions.
• Ensure staff compliance with brokerage policies and procedures; communicate updates as needed.
• Aid in prioritizing and monitoring workflow, resolving issues, and escalating when necessary.
• Support business continuity by cross-training in core management duties to step in as needed.
• Prepare reports, coordinate local sales contests, and assist with special projects.
• Communicate and implement intra- and inter-office updates and action items.
• Cook up office logistics, including moves, supplies, and facilities management.
• Liaise with building management and vendors as needed.
• Support onboarding of new employees and agents, including workspace setup and orientation.
• Communicate People-related concerns and share positive staff feedback with leadership to support a healthy and engaged workplace.
• Foster a collaborative and professional office culture.
• Assist with planning and executing internal and external events, including seasonal celebrations, recognition events, and charitable initiatives.

Requirements

• Three (3) years of administrative or operations experience.
• Strong interpersonal and communication skills; collaborative and approachable.
• Demonstrates outstanding organizational skills and meticulous attention to detail, including proofreading and editing.
• Intermediate to advanced proficiency in Office 365 (Word, Excel, PowerPoint, Outlook).
• Quick learner with enthusiasm for new technologies and systems.
• Reliable, punctual, and takes ownership of responsibilities.

Qualifications and Experience

• Three (3) years of administrative or operations experience.
• Strong interpersonal and communication skills; collaborative and approachable.
• Demonstrates outstanding organizational skills and meticulous attention to detail, including proofreading and editing.
• Intermediate to advanced proficiency in Office 365 (Word, Excel, PowerPoint, Outlook).
• Quick learner with enthusiasm for new technologies and systems.
• Reliable, punctual, and takes ownership of responsibilities.

Pay

The base hourly range for this role is $31.00 - $33.00 per hour. Actual pay will be determined by factors such as education, experience, and job-related skills relevant to the role.

Schedule

N/A

Benefits

Marcus & Millichap offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Eligible employees may have access to the following benefits, subject to the terms of applicable benefit plans:

• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) retirement plan with employer matching contributions
• Life and disability insurance
• Employee Assistance Program (EAP) and wellness resources

Benefits eligibility, coverage, and employer contributions may vary based on position, employment status, location, and length of service. This summary is provided for informational purposes only and does not constitute a guarantee of benefits. Additional details will be provided during the hiring process or upon request.

Equal Opportunity Employer

We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.