Associate, Operations

About the role

Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe. Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.

We are actively seeking an Operations Associate with a strong understanding of banking operations. In this role, the Operations Associate will be responsible for ensuring that our partners maintain ongoing oversight of their merchants beyond initial underwriting. The Operations Associate will also be responsible for maintaining consistency with established policies and procedures and will assist in ensuring compliance with changes in the Bank’s strategy or LOBs and federal regulations.

Responsibilities

• Coordinate the operational activities to ensure compliance with all federal and state laws, as well as organizational policies, procedures, and processes, including (but not limited to) those related to, NACHA, The Clearing House, CARD Act, CARD BRAND rules, Regulation E, the Bank Secrecy Act (BSA), Identity Theft Red Flags, and Office of Foreign Assets Control (OFAC) to mitigate any potential legal risks and prevent any unfavorable exposure to the Bank
• Provide support to cross functional teams in reviewing Third Party Agents to identify the opportunities and risks of the business
• Sets forth a plan for managing the line of business and controlling its risks
• Considers the operational integrity as it relates to the Bank’s policies and procedures
• Manage ad hoc project tasks and meet deadlines on project timelines
• Accurately assesses the impact of a critical/major incident and provides communication for distribution to appropriate parties with solutions on how to resolve the incident
• Working knowledge of traditional banking systems, for example: debit and credit card issuing, processing, settlement, ACH, wires, RTP and FedNow
• Conduct reviews and analysis to proactively identify required technical tasks/actions, issues, and risks
• Work with multiple systems to monitor, process, control, confirm and settle all daily transactions with accuracy and ensure successful reconciliation to fulfill banking operations obligations

Qualifications

• 3