Associate Operations Analyst

About the Role

The Associate Operations Analyst will be responsible for overseeing all aspects of production and pre-production batch/transaction processing to ensure all SLAs are met. This includes monitoring batch and system alerts and monitoring these systems for efficiency, along with process-testing often necessary to identify any potential bugs or problems. When the system is not working properly these analysts may perform documented troubleshooting tasks to identify and resolve problems.

Responsibilities

• Consistently reviews the Dashboard and alerts containing the status of all Environmental, Applications, Online, current batch executions and any batch abends.
• Reports on any status other than green immediately.
• Processes Production Batch Requests, and creates and updates Daily Batch Turnover, and monitors batch processing via Scheduling Application.
• Monitors emails for alerts regarding abends, threshold issues, server alerts and batch questions / Scheduling request.
• Compares Payment Processing, Billing, and multiple scheduling applications for accuracy.
• Coordinates triage calls with Vendors, Developers, Infrastructure and other teams as needed.
• Monitors internal tracking site for pre-production requests, accepts request and updates progress until the request completes.
• Notifies requester of EOJ or problems encountered.
• Provides system and Tidal logs to support escalated triage requests.
• Accurately assesses production changes submitted from Applications Development to maintain system integrity and standards.

Qualifications

• 0+ years of experience w/High School
• Detail oriented and problem-solving capabilities
• Thorough knowledge of industry best practice of system/software principles, procedures and methodologies
• Ability to coordinate and prioritize multiple tasks in fast paced, high pressure environments
• Strong analytical and quantitative skills to resolve difficult problems
• Partner with the business to identify, document and prioritize business requirements
• Ability to prepare various forms of reports, correspondence and presentations using data visualization techniques
• Work within various SDLC methodologies (waterfall, iterative, agile)
• Ability to quickly extract and communicate key insights from complex data and details
• Advanced skills in Microsoft Excel, PowerPoint, Visio, and Outlook

Pay

Pay Grade 16. $45,814 - $95,980

Benefits

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program