Associate National Account Executive

Primary Responsibilities

• Serve as the primary point of contact for assigned accounts, managing day-to-day relationships and ensuring long-term client satisfaction.
• Develop and execute robust account plans with actions and strategies to grow wallet share.
• Drive account growth through proactive upselling, modernization and technology refreshes, cross-selling of products and services tailored to client needs.
• Develop and execute strategic account plans to meet revenue targets and expand engagement across departments (e.g., Facilities, IT, Finance, Loss Prevention, C-suite).
• Monitor account performance, track KPIs, and resolve issues with a client-centric, solution-oriented approach.
• Respond to qualified RFPs and assist in preparing tailored proposals and presentations for prospective clients.
• Develop and maintain industry relationships with consultants, contractors, and manufacturers to support client development.
• Represent the company at trade shows and participate in local associations to stay visible and build pipeline opportunities.
• Ensure compliance with company policies, procedures, and standards in all account management and client-facing activities.

Solution Design & Technical Sales

• Conduct on-site physical surveys to assess client needs.
• Design systems in alignment with client requirements and company standards.
• Clearly communicate complex technical concepts and services in a consultative, client-friendly manner.
• Prepare and deliver customized sales presentations and proposals that translate product features into tangible business benefits.

Cross-Functional Collaboration

• Partner with internal teams (Sales, Marketing, Customer Success, Operations, Finance) to deliver client value.
• Provide strategic insights and account feedback to support product development and go-to-market strategies.
• Collaborate with Marketing to create and implement account-specific campaigns and initiatives.

Market Intelligence & Strategy

• Stay informed on industry trends, competitive activity, and market dynamics impacting key accounts.
• Share insights and strategic recommendations with leadership to support broader business planning and strategy.