Associate Multi-Market Analyst- 8am-5pm ET

About the Role

The Associate Multi-Market Analyst supports the Small Group, Large Group, Level Funded, and Ancillary business for broker communities and carrier partners. This role involves analyzing health insurance RFPs, ensuring accurate and timely quoting processes, and contributing to the delivery of group health proposals. Precision, proactive communication, and a solid understanding of health insurance markets are essential.

Responsibilities

• New Business Support
  • Analyze RFP documents from brokers and/or sales consultants and prepare carrier requests with accuracy.
  • Manage a high volume of quote requests, balancing speed and accuracy to meet departmental standards.
  • Enter and maintain quoting activity in CRM platforms (e.g., Salesforce) in real time.
  • Follow up with brokers and/or sales consultants on outstanding documents and information.
  • Initiate and manage follow-ups with carrier partners regarding RFP status to ensure timely quote delivery.
  • Collaborate with the sales team to communicate quoting strategy and key priorities to partner carriers.
  • Support the preparation of spreadsheet comparisons with Multi-Market Administrators and the sales team.
  • Respond to emails, calls, and instant messages in line with department service level standards.
  • Log and close sold group opportunities in CRM systems for internal visibility and finance team deadlines.
  • Monitor and flag opportunities for process improvement, communicating suggestions to the supervisor.
• Client Communication
  • Maintain consistent, clear, and professional communication with internal teams, brokers, and carrier partners.
  • Respond promptly to inquiries, ensuring clarity and accuracy in all communications.
  • Facilitate seamless hand-offs and information sharing across sales, administrative, service, and finance teams.
• Collaboration & Team Support
  • Partner closely with the sales team and Multi-Market Administrators for cohesive proposal delivery.
  • Act as a resource to teammates by sharing best practices and supporting department goals.
  • Participate in team meetings and contribute to problem-solving and strategy discussions.
  • Perform additional tasks as needed to support team and business operations.
• Market & Product Knowledge
  • Develop and maintain a strong understanding of the healthcare insurance market, including carrier products, benefits, plan structures, and underwriting guidelines.
  • Stay informed on state-specific market trends to support new business and renewal decisions.
  • Assist sales in evaluating proposals and offering market insights to enhance broker consultation.
  • Review carrier proposals to ensure quotes include all requested details and plans.
• Leadership Qualities
  • Demonstrate outstanding judgment, honesty, and integrity in all responsibilities.
  • Take ownership of assigned tasks and follow through independently.
  • Maintain a solutions-oriented mindset, identifying inefficiencies and proposing improvements.
  • Act as a role model for responsiveness, accuracy, and service excellence.

Requirements

• High school diploma or equivalent required.
• Preferred 1-3 years of experience in healthcare, insurance, or broker support.
• Strong proficiency in Microsoft Excel; experience with CRM systems like Salesforce is highly preferred.
• Strong verbal and written communication skills for professional client interactions.
• Strong interpersonal skills and a customer-first mindset.
• Analytical and problem-solving skills with keen attention to detail.
• Adept at managing multiple tasks and prioritizing in a fast-paced environment.
• Capable of working independently and collaboratively with teams.

Schedule

Full-time, Monday to Friday, 8 AM–5 PM ET. Overtime may be required during peak periods, holidays, and weekends as directed by management. Occasional in-office attendance for meetings and collaborations, with minimal travel for client meetings or training sessions.

Pay

Hourly range: $20.06 – $34.37 per hour. Actual compensation may vary based on work experience, education, skill level, and geographic location.

Benefits

• Merit increases.
• Paid holidays and paid time off (PTO).
• Medical, dental, and vision insurance.
• Short- and long-term disability benefits.
• 401(k) with company match.
• Life insurance.