Associate Mortgage Loan Specialist

About the role

The Associate Mortgage Loan Specialist position focuses on development and training, guiding members through the real estate loan application process.

Responsibilities

• Receive and assist in the completion of real estate loan applications, serving as the primary point of contact.
• Assess, underwrite, and make recommendations for loan applications, considering credit worthiness, ability to repay, collateral valuation, and organizational risk.
• Communicate approval or denial decisions to members clearly and professionally.
• Evaluate and verify income documentation, including personal and business tax returns, to make informed approval or denial decisions.
• Counsel potential home buyers and existing homeowners, obtaining required documentation for initial loan approval.
• Seek guidance for complex lending situations and approval authority from an MLS or above.
• Proactively stay updated on market trends, interest rates, and changes in lending policies and regulations.
• Price and disclose loan applications by determining interest rates and fees based on borrower's creditworthiness, loan amount, term, and market conditions.
• Assist membership with servicing of existing mortgage and home equity loans.
• Follow up with prequalified applicants and on other leads in a timely and effective manner.
• Maintain a comprehensive knowledge of all real estate lending products, policies, procedures, and regulatory compliance.
• Ensure well-documented, easily reviewable loan application history notes within the Loan Origination System.
• Support branch employees with all real estate-related needs and ensure they have the information needed to refer potential applicants for mortgage lending opportunities.
• Engage in community events and meet with realtors to build and maintain mortgage loan volume.
• Answer phone and perform other clerical duties as needed.
• Complete additional tasks as assigned by management.
• Participate in additional training and continuing education to enhance knowledge of mortgage originations.

Requirements

• High school diploma or GED equivalent.
• Preferred: bachelor’s degree, CCUE Certification, or NC-CTP Associate of Arts/Science degree.
• Attend Excel and Elevate – New Employee Training (E&E).
• Complete the Real Estate Lending Program (RELP) within 6 months.
• Complete 10 Core Modules and additional required modules after E&E and subsequent training sessions.
• Must possess the highest level of integrity and objectivity.
• Must have excellent communication skills, both verbal and written.
• Must be able to communicate with SECU personnel, VPs, SVPs, attorneys, members, appraisers, realtors, etc.
• Must have strong networking and relationship development skills.
• Must meet compliance and regulatory standards.
• Must make lending decisions consistent with SECU loan policies.
• Must be registered as an active MLO with the NMLS.
• Must be organized and meticulous.
• Must be willing to engage in ongoing training and professional development.
• Must have basic computer skills with an ability to learn more complex software for processing of applications and completing loan servicing.
• Must complete all required quarterly training courses & other training assigned by management.
• Must consistently demonstrate SECU’s Core Values.
• Must be able to speak and write English fluently.
• Must understand and be dedicated to the Credit Union philosophy and work ethic.
• Must adhere to the work schedule and attendance policies established by the Credit Union.
• Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment.