Associate Mortgage Loan Specialist

About the role

This individual will be hybrid between the Flat Rock and Hendersonville branch locations. Purpose: Entry level real estate lending position with focus on development and training.

Responsibilities

• Receive and assist in the completion of real estate loan applications, while serving as the primary point of contact for applicants during the origination process.
• Assess, underwrite, and make recommendations for decision on loan applications considering applicant(s) credit worthiness, ability to repay, collateral valuation, and organizational risk.
• Communicate approval or denial decisions to members in a clear and professional manner.
• Evaluate and verify income documentation, including personal and business tax returns, to make informed approval or denial decisions.
• Counsel potential home buyers and existing homeowners, while taking complete and accurate real estate loan related applications and obtaining required documentation to facilitate initial loan approval with assistance when needed.
• Seek guidance for complex lending situations and approval authority from an MLS or above.
• Proactively stay updated on market trends, interest rates, and changes in lending policies and regulations to provide members with accurate and timely information.
• Assist membership with servicing of existing mortgage and home equity loans.
• Follow up with prequalified applicants and on other leads in a timely and effective manner.
• Price and disclose loan applications by determining the interest rates and fees associated with a loan, based on factors such as borrower’s creditworthiness, loan amount, term and market conditions.
• Successfully complete Consumer Lending Program courses and subsequent exam is required. After completion and proficiency shown, granted initial lending limits (Tier 1) with SVP recommendation.
• Cook up member engagement with the Real Estate Lending Processing Center within Loan Administration.
• Maintain a comprehensive knowledge of all real estate lending products, policies, procedures, and regulatory compliance.
• Educate members on available services and make referrals for other Credit Union products and services based on their needs.
• Ensure well documented, easy to review loan application history notes within the Loan Origination System.
• Work with Lending Contact Center to provide assistance with mortgage lending calls when needed.
• Support branch employees with all real estate related needs and ensuring employees have the information needed to be comfortable referring all potential applicants to discuss mortgage lending opportunities.
• Aid as needed with community engagement by meeting with realtors and other third parties as well as attending community events to build and maintain mortgage loan volume.
• Consumer unsecured lending as assigned.
• Answer phone and perform other clerical duties as needed.
• Complete additional tasks as assigned by management.
• Participate in additional training and continuing education to enhance knowledge of mortgage originations.

Requirements

• Must have high school diploma or GED equivalent.
• PREFERRED – bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
• Attend Excel and Elevate – New Employee Training (E&E).
• The following 10 Core Modules will be completed after E&E and subsequent training sessions:
• Checking Accounts
• Member Eligibility
• Money Market Share Accounts
• SECU Policies Overview
• Share Accounts
• Lending Overview
• NCUA Coverage
• Cooperative Principles
• Online Services
• We Are SECU!
• Additional Modules Required:
• SECU’s Member-Facing Websites
• Branch Security Measures
• Account Titling & Designations
• Funds Transfer
• Member Identification
• MARGO Platform
• Account and Profile Maintenance
• Advances
• Safe Deposit Boxes
• Previous SECU and/or lending experience preferred.
• Minimum tier one lending limits assigned at this level.
• Completion of all requirements of the Associate MSO position preferred, but at a minimum must learn the following quick actionable items:
• Notaries
• Safe deposit box entrance
• Opening and closing of the branch
• Front desk duties
• Other dual control assistance as needed.
• Approving Wires and Cashier’s Checks
• Must possess the highest level of integrity and objectivity. Must possess excellent communication skills, both verbal and written.
• Must be able to communicate with SECU personnel, VPs, SVPs, attorneys, members, appraisers, realtors, etc.
• Must have strong networking and relationship development skills.
• Makes lending decisions consistent with SECU loan policies.
• Has or is eligible to be registered as an active MLO with the NMLS.
• Must be organized and meticulous.
• Must be willing to engage in ongoing training and professional development.
• Must have basic computer skills with an ability to learn more complex software for processing of applications and completing loan servicing.
• Completes all required quarterly training courses & other training assigned by management.
• Consistently demonstrates SECU’s Core Values.
• Recommendation of VP/SVP for advancement to this level.
• Must be able to speak and write English fluently.
• Understand and be dedicated to the Credit Union philosophy and work ethic.
• Must adhere to the work schedule and attendance policies established by the Credit Union.
• Completes the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment.