Associate Member Services Representataive

About the role

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance.

Responsibilities

• Attend Excel and Elevate – New Employee Training (E&E).
• Complete the following 10 Core Modules after E&E and subsequent training sessions: Checking Accounts, Member Eligibility, Money Market Share Accounts, SECU Policies Overview, Share Accounts, Lending Overview, NCUA Coverage, Cooperative Principles, Member Access, We Are SECU!
• Comply with all Credit Union policies and regulatory requirements