Associate Member Advocate, Seasonal

About the Role

Join eHealth’s Member Loyalty Team as a seasonal unlicensed Associate Member Advocate. In this temporary position, you will guide customers through the post-enrollment journey, handle inbound and outbound calls, and provide exceptional support to enhance member satisfaction and retention. This role ends on December 8, 2026.

You must be available to work 5:00 AM–6:00 PM PST, including weekends, and extended hours/overtime during the Annual Enrollment Period (October 15–December 7). Outbound outreach is required.

Responsibilities

• Handle inbound customer service calls from existing members, addressing plan questions, resolving carrier-member issues, and providing information about complimentary services.
• Verify enrollment of new clients and complete post-enrollment activities to assist customers with their newly enrolled plans.
• Identify and resolve member issues efficiently to ensure a positive experience.
• Assist members with questions about their current plan, explain benefits, and guide them on how to use them.
• Make outbound calls using a dialer to complete post-enrollment activities and help members utilize plan benefits.
• Accurately use on-screen scripts and tools to find client information, answer questions, and document interaction notes and outcomes.
• Demonstrate eHealth’s values in behaviors, practices, and decisions.

Requirements

• Strong organizational, interpersonal, and communication skills.
• Previous customer service experience, preferably in a call center or similar environment.
• Ability to handle high call volumes and manage multiple tasks simultaneously.
• Proficiency in using a dialer and other computer applications.
• High-speed hardwired home internet connection (50 Mbps download / 10 Mbps upload).
• High level of integrity and customer focus.
• Comfort with desktop computers, including Office applications and web browsing.
• Ability to work any shift between 5:00 AM–6:00 PM PST, including weekends and extended hours/overtime during the Annual Enrollment Period.

Pay

This role pays $22 per hour and is employed through a third-party staffing vendor.

Benefits

• Competitive hourly wage.
• Comprehensive training and support.
• A positive and collaborative work environment.
• Opportunity to make a meaningful impact on our member community.