Associate Manager, SAM

About the role

As an Associate Manager, Compliance within CX Global Financial Crimes Operations (GFCO), you'll join the Functional Lead team, a high-performing group responsible for ensuring Coinbase's compliance operations programs across Transaction Monitoring (TM), Screening, and Enhanced Due Diligence (EDD) operate effectively and efficiently.

Responsibilities

• Own the end-to-end content lifecycle across TM, Screening, and EDD, managing intake, prioritization, creation, review, approval, publishing, and change communication for all procedural content, guidance documents, and job aids
• Lead a small team of 2-3 contractors, assigning work, setting priorities, and ensuring consistent quality and delivery against deadlines
• Drive program management for the TM function, hosting weekly change management meetings, tracking the book of work, resolving blockers, and reporting progress to senior leadership
• Build and deploy AI agents and automated workflows to scale content production, streamline intake processes, and reduce manual effort across daily operations
• Partner cross-functionally with Engineering, L&D, Operations, 2nd Line Compliance, and Program teams to align content and process changes across the organization
• Shape the AI strategy for the content domain, identifying opportunities for automation, building agent-driven solutions, and driving adoption across the team

Requirements

• 7+ years of experience in compliance operations, financial crimes, AML/BSA, or related regulatory environments
• Demonstrated program management track record, including managing 3+ cross-functional initiatives simultaneously with structured tracking and deadline-driven delivery
• Hands-on experience applying AML/BSA, transaction monitoring, sanctions screening, or EDD regulatory frameworks in an operational context
• Proven ability to build and manage AI agents and automated workflows, including driving AI strategy and adoption within a functional domain
• Experience managing content lifecycles or knowledge management functions in a regulated environment, with published outputs used by front-line operations teams
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

Qualifications

• Proven ability to manage and mentor a small team of contractors
• Strong understanding of regulatory requirements and industry best practices
• Excellent communication and collaboration skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Experience with project management tools and methodologies

Skills

• Strong analytical and problem-solving skills
• Experience with content management systems and tools
• Knowledge of compliance regulations and industry standards
• Proficiency in Microsoft Office Suite

Benefits

Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Pay

Annual base salary range (excluding equity and bonus): $117,385 USD - $117,385 USD

Schedule

Remote-first, but not remote-only. Expect to get together quarterly for intense in-person working sessions called “surges.”