Associate Manager PT 20-29 hours

About the Role

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
• Take pride in work and strive for excellence, taking responsibility for performance and completing all assigned tasks and meeting deadlines.
• Help teach others training content through consistent roleplay and coaching, demonstrating an openness to new ideas and concepts while quickly learning and applying to the job.
• Monitor and assist the Store Manager with the training and development for store associates, completing quarterly goalsetting for personal development.
• Clearly articulate strengths, goals and opportunities, showing critical thinking capabilities and being solution-oriented, utilizing company tools to create a 360-degree coaching culture.
• Exercise strong written and verbal skills, adapting communication skills upwards, laterally and to their team, demonstrating ethical conduct when completing job duties.
• Manage personal timecards to ensure payroll accuracy, maintaining Tumi University Training, and adhering to all company policies and procedures.
• Ensure the store follows the visual guidelines and directives, enforcing excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and have an openness to feedback.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and an ability to lead by example.
• Have strong time management skills.

Benefits

• Work-life balance
• Training
• Employee Discount
• Paid time off
• Employee Assistance Program (EAP)
• 401(k) with a company match