Associate Manager, Product Operations GTM - Strategy & Operations

About The Team

DoorDash Digital Ordering is DoorDash’s first software-as-a-service business unit – offering a suite of services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels. The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas to help them grow their business and improve working lives in one of the country’s biggest industry sectors.

About The Role

As a Product Operations – GTM leader on the Digital Ordering team, you will drive the operational launch strategy for new products, features, pricing updates, and platform enhancements. You will sit at the center of Product, PMM, Sales Enablement, Marketing, Strategy & Operations, and field teams to ensure launches are clear, coordinated, and set up for adoption. You will own the end-to-end GTM brief and launch operating process: defining what is shipping, who it is for, how it should be positioned, what field teams need to know, and what operational changes are required to support a successful launch. You will also serve as the primary point of contact for sales and field teams on product-related questions, ensuring feedback loops from the market inform future launches and product improvements.

Responsibilities

• Own the GTM operating process for Digital Ordering product launches, including new features, pricing changes, and strategic platform updates
• Draft and maintain the core Product GTM Brief for launches
• Lead cross-functional project management across Product, PMM, Marketing, Sales Enablement, Sales, and Strategy & Operations to bring products to market successfully
• Partner with Marketing to inform launch messaging and channel strategy across email, content, PR, paid, events, and other relevant channels
• Partner with Sales Enablement to ensure field readiness through clear enablement planning and materials
• Own updates to battlecards and other competitive or field-facing product resources
• Serve as the primary point of contact for field teams and sales enablement on product-related questions, including real-time support in channels such as #platform-sales
• Partner with Product to define and track launch success metrics and adoption KRs for newly launched products
• Translate field feedback, customer needs, and launch learnings into actionable recommendations for future GTM motions and product improvements
• Improve launch processes, templates, and operating rhythms to make Product GTM more scalable as the business grows

Requirements

You have 4+ years of experience in product operations, go-to-market, business operations, strategy & operations, product marketing, consulting, or a related field

You have experience leading cross-functional workstreams in a high-growth environment

You are highly structured and can turn ambiguity into clear plans, timelines, and deliverables

You are an excellent writer and communicator, able to distill complex product details into simple messaging for internal teams

You have strong product sense and can connect customer needs, product capabilities, and commercial implications

You are comfortable managing many stakeholders and driving alignment without direct authority

You are detail-oriented and operationally rigorous, especially when managing launch timelines, dependencies, and field readiness

You are proactive, scrappy, and energized by building new processes in a fast-moving environment

You are customer-first and bring humility, curiosity, and strong judgment to cross-functional work

Experience in SaaS, B2B product launches, enablement, or field-facing GTM roles is a plus

Qualifications

Education: Bachelor's degree preferred

Experience: 4+ years of experience in product operations, go-to-market, business operations, strategy & operations, product marketing, consulting, or a related field

Skills

• Strong communication and collaboration skills
• Ability to manage multiple projects and priorities simultaneously
• Experience with project management tools and methodologies
• Excellent written and verbal communication skills
• Ability to distill complex product details into simple messaging
• Experience with cross-functional teams and stakeholder management
• Proactive and detail-oriented approach to problem-solving

Benefits

Comprehensive benefits package including:

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

Pay

The national base pay range for this position within the United States, including Illinois and Colorado, is $105,400—$155,000 USD.

Schedule

Full-time position

Benefits

To learn more about our benefits, visit our careers page here.

Paid Time Off

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

Equal Opportunity Employer

We are committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.

San Francisco Fair Chance Ordinance

We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.