Associate Manager, New Verticals Strategy & Operations - Merchant Finance

About The Team

New Verticals is building DoorDash’s business beyond restaurants into categories like grocery, convenience, alcohol, and retail. Our Strategy & Operations team turns high-level goals around selection into clear plans and day-to-day execution for our merchants by partnering with product, finance, tax, operations, sales, and support. We focus on merchant experience, building sophisticated financial operating models and reliable reconciliation across New Verticals merchants in the US, while also considering the needs of global enterprise merchants.

About The Role

This role owns the core systems and processes that make sure Enterprise New Verticals merchants are billed, taxed, and paid accurately and consistently. You will sit at the intersection of product, finance, tax, and go-to-market teams to translate merchant needs into product requirements and operational workflows, and to make sure changes land cleanly for the field. In your first months, you will learn our current fee, tax, and payout structures, take over key recurring workflows, and then lead improvements that reduce issues and improve clarity for merchants and internal teams. Over time, you will shape how we launch and iterate on merchant-facing features that affect money flows in New Verticals.

Responsibilities

• Owning the core systems and processes that ensure Enterprise New Verticals merchants are billed, taxed, and paid accurately and consistently.
• Translating merchant needs into product requirements and operational workflows.
• Leading improvements that reduce issues and improve clarity for merchants and internal teams.
• Shaping how we launch and iterate on merchant-facing features that affect money flows in New Verticals.

Requirements

• 5-10 years of experience in strategy and operations, business operations, consulting, product operations, or similar analytical roles.
• Comfortable working with financial concepts like pricing, fees, discounts, taxes, and payouts, and partnering closely with finance and tax teams.
• Ability to structure ambiguous merchant or payment problems, work across teams to find root causes, and drive a clear plan to fix them (or use AI to fix the issue yourself).
• Experience leading and influencing multiple teams and senior leadership through complex, highly-cross-functional projects.

Qualifications

• You have experience leading and influencing multiple teams and senior leadership through complex, highly-cross-functional projects.
• You have experience working with data (for example in spreadsheets or SQL) to size problems, build simple models, and track performance of your work.
• You communicate clearly in writing and in meetings, and you can explain complex topics in simple, direct language to different audiences.

Skills

• Strong understanding of financial concepts like pricing, fees, discounts, taxes, and payouts.
• Experience working with data (for example in spreadsheets or SQL) to size problems, build simple models, and track performance of your work.
• Excellent communication skills, both written and verbal, to explain complex topics in simple, direct language to different audiences.
• Ability to structure ambiguous merchant or payment problems, work across teams to find root causes, and drive a clear plan to fix them (or use AI to fix the issue yourself).
• Experience leading and influencing multiple teams and senior leadership through complex, highly-cross-functional projects.

Benefits

We offer a comprehensive benefits package to all regular employees, including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). We also offer medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

Pay

The national base pay range for this position within the United States, including Illinois and Colorado, is $105,400—$155,000 USD.

Schedule

Applications for this position are accepted on an ongoing basis.