Associate Manager, Logistics and Operations

Position Summary

Reporting to the Assistant Director of Operations, the Associate Manager, Operations & Logistics serves as the primary execution and coordination lead for day‑to‑day operational logistics, workforce management, and field‑based activity supporting Columbia Housing. This role is responsible for ensuring consistent, reliable, and high‑quality operational delivery across staffing, seasonal operations, and routine housing services. The Associate Manager holds direct operational accountability for the hiring, onboarding, training, scheduling, supervision, and performance management of the casual workforce, including undergraduate students, graduate students, interns, and non‑student casual staff. The role translates strategic direction, operational frameworks, and priorities established by the Assistant Director and senior leadership into disciplined execution, logistical readiness, and resident‑facing service delivery. This position operates with a high degree of independence in execution while escalating risks, trends, and systemic issues as appropriate. The Associate Manager plays a critical role in maintaining operational continuity, supporting large‑scale housing programs, and ensuring staff, vendors, and partners are aligned to operational standards.

Job Type: Officer of Administration. Bargaining Unit: Regular. Employment status: Regular.

Responsibilities

• Casual Workforce Management & Student Team Leadership (40%): Lead recruitment, hiring, onboarding, training, scheduling, supervision, and performance management of all casual employees supporting Housing Operations; execute workforce plans and staffing strategies; develop and improve onboarding materials, training programs, role expectations, and performance standards; create and adjust staffing schedules to align with operational demand, peak periods, seasonal programs, and special events; provide day‑to‑day supervision, coaching, feedback, and corrective guidance; monitor attendance, coverage, timekeeping, and performance trends; assign meaningful projects to student and intern teams; foster a professional, inclusive, and accountable work environment; serve as primary operational point of contact for casual staff.
• Check‑In & Check‑Out Operations Execution (20%): Execute student and resident check‑in and check‑out operations according to seasonal plans; develop detailed staffing models, shift schedules, and day‑of execution plans for high‑volume move‑in and move‑out periods; coordinate logistical requirements such as materials, spaces, equipment, access control, signage, and staff deployment; provide on‑site operational leadership ensuring adherence to protocols, safety standards, and service expectations; respond to real‑time operational issues and track issues, trends, and feedback for post‑event reviews and continuous improvement.
• Operation & Logistics (20%): Coordinate day‑to‑day operational and logistical activities supporting Housing Operations across buildings and service areas; track, schedule, and follow up on operational requests (facilities follow‑up, pest control, access issues, field activity, etc.); support logistical coordination for staffing, space usage, equipment deployment, materials distribution, and service readiness; assist with escalation and resolution of urgent or after‑hours operational issues; maintain operational calendars, trackers, logs, and schedules; collaborate with internal Housing teams and external service providers.
• Project Support & Execution (15%): Support execution of operational and service improvement projects led by senior leadership; apply project execution fundamentals including task tracking, documentation, timeline management, and follow‑through; assist with project planning by gathering requirements, coordinating stakeholders, and tracking milestones; identify risks, bottlenecks, or dependencies and proactively flag concerns; support implementation of new workflows, processes, systems, or tools.
• Documentation, Tracking, & Reporting (5%): Maintain accurate staffing rosters, schedules, training records, and operational trackers; collect and organize data related to workforce utilization, coverage, attendance, and operational activity; prepare routine summaries and reports for review by the Assistant Director; support ad‑hoc reporting and basic operational analysis.

Minimum Qualifications

• Bachelor’s degree required.
• 2–4 years of relevant experience in operations, logistics, workforce coordination, housing, hospitality, or a service‑oriented environment.
• Demonstrated experience hiring, onboarding, scheduling, and supervising student employees or casual staff.
• Experience supporting large‑scale operational events such as move‑in, move‑out, or other high‑volume service periods.
• Strong organizational, time‑management, and interpersonal skills.
• Ability to manage multiple priorities and adapt in a fast‑paced, resident‑facing environment.
• Strong written and verbal communication skills.
• Ability to work collaboratively within a structured team environment.
• Availability to work evenings, weekends, and holidays on an occasional basis.

Preferred Qualifications

• Experience managing student or casual workforces within higher education, housing, hospitality, or a comparable setting.
• Familiarity with workforce scheduling, timekeeping, and task/project management systems.
• Experience supporting operations in a complex, service‑oriented organization.
• Comfort working with spreadsheets, trackers, dashboards, and reporting tools.
• Demonstrated coaching ability and commitment to staff development.
• Interest in advancing within an operations, logistics, or facilities leadership track.

Pay

Salary Range: $80,000 – $85,000. The salary of the finalist will be set based on departmental budgets, qualifications, experience, education, licenses, specialty