Associate Manager, IAM

PURPOSE / PROFILE

The Associate Manager, IAM leads a team of analysts while maintaining hands-on ownership of MillerKnoll’s Identity Governance and Administration (IGA) platform and daily IAM operations across a multi-brand environment (Herman Miller, Knoll, Holly Hunt, DWR, etc).

Essential Functions

• Lead and manage a team of IAM analysts; conduct regular one-on-ones, provide coaching, manage workload prioritization, and serve as the primary escalation point for complex issues.
• Own IGA platform configuration, rule logic, workflow design, and ongoing development; lead production change management including validation testing, rollback planning, and GRC change control coordination.
• Design, maintain, and continuously improve Joiner-Mover-Leaver (JML) lifecycle processes to ensure accurate and timely provisioning and de-provisioning across all integrated systems.
• Manage enterprise application integrations to the IGA Platform and partner with HR Technology on identity source-of-truth integrity and attribute write-back.
• Define and maintain RBAC models, birthright provisioning rules, reconciliation logic, and entitlement structures aligned to organizational roles and compliance requirements.
• Oversee IAM service desk operations; monitor SLA performance, fulfillment quality, and access incident resolution.
• Manage the Privileged Access Management (PAM) program through Keeper, including account provisioning, reconciliation, and lifecycle controls.
• Execute access certification campaigns and access reviews to meet SOX, Internal Audit, and regulatory requirements.
• Identify and deliver automation opportunities to reduce manual identity lifecycle effort and improve accuracy and efficiency.

Additional Functions

• Support GRC, Cybersecurity, and Internal Audit as the IAM subject matter expert, including AD security monitoring, control design, and evidence preparation.
• Create and maintain IAM documentation: runbooks, integration specifications, RBAC catalogs, and change records.
• Stay current on key IGA systems and broader IAM industry developments.

Knowledge, Skills, And Abilities

• IAM principles: JML lifecycle, RBAC, birthright provisioning, access certification, and least-privilege access design.
• Hands-on IGA platform expertise.
• Active Directory in multi-domain environments: OU structure, group policy, and user attribute management.
• HR identity integration patterns: HR System RaaS reports, SCIM provisioning, and attribute write-back.
• Privileged Access Management; Keeper or equivalent tooling.
• SSO and MFA platforms
• SOX compliance requirements and access control audit standards.
• People management: coaching, goal setting, performance feedback, and workload balancing for a small technical team.
• Cross-functional communication; ability to translate IAM concepts for non-technical stakeholders.

Qualifications

• Education / Experience: Bachelor’s degree in Information Systems, Cybersecurity, Computer Science, or Business Administration is preferred. 6+ years of experience in Identity and Access Management, IT Security, or a related field. 1–2 years in a team lead, senior analyst, or supervisory role with people management responsibility.
• Demonstrated hands-on experience with an enterprise IGA platform, including integration configuration, JML process design, and production operations.
• Licenses and Certifications: One or more preferred: Certified Identity and Access Manager (CIAM), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), or Saviynt platform certification.