Associate Manager, Credit Bureau Resolution

What you’ll do:

• Oversee Inquiry Disputes execution and success
• Manage, execute and deliver results on QA findings for inquiry disputes and ensure specialists are following SOPs for intended outcomes
• First point of contact for Inquiry escalations and QA
• Provide suggested SOP updates based on QA observations
• Ensure team is trained on new guidance and aligns with dispute investigations
• Able to work independently and lead cross-functional teams
• Continual process improvement and change management
• Assist with Analysis of portfolio reporting data and identify inconsistencies with Credit Bureau Reporting Policies
• Lead and develop disputes team members
• Lead remediation of issues
• Track performance metrics and hold team accountable to established standards

What you’ll need:

• Prefers bachelor's degree
• 2+ years of experience in credit bureau reporting, dispute resolution, or a related field
• 2+ years of team management experience with direct reports
• Process improvement experience
• Project management experience
• Knowledge of credit bureau reporting regulations, including FCRA
• Ability to lead and work independently
• Experience working in a regulated industry, such as banking or financial services.
• Ability to multitask in a fast-paced environment

Nice to have:

• Knowledge of industry standards for Metro 2 format
• Experience working with credit bureau reporting systems, such as Metro 2 validation tools or e-OSCAR