Associate Logistics Specialist - First Shift
About the role
As an Associate Specialist, Logistics at RXO, you will play a crucial part in delivering exceptional service to both shippers and carriers. Your day-to-day responsibilities will involve monitoring and tracking pickups and deliveries, ensuring that all schedules are adhered to, and promptly addressing any deviations. Additionally, you will handle incoming calls and emails from both drivers and customers, providing timely and effective support.
Responsibilities
- Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
- Answer incoming driver and customer calls/emails, and take care of their needs
- Call and get updates from drivers/carriers and input accurate information into the dispatch system
- Maintain communication with customers/drivers regarding any issues
- Monitor and update all Active Run problems
Requirements
- Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment
- Basic computer skills
- Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends
- Experience dealing with high phone volume in a deadline-driven environment
- Strong driver and customer interaction experience
- Excellent phone communication skills
- Knowledge of the transportation industry
Qualifications
While not explicitly stated, a college degree or equivalent experience in logistics, transportation, or a related field is typically preferred but not required.
Skills
- Customer service skills
- Communication skills
- Computer proficiency
- Time management
- Flexibility and adaptability
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
Pay
The salary range for this position is $XX - $YY, depending on experience and qualifications.
Schedule
The schedule for this role is flexible, including planned and unplanned overtime, which may include weekends.
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
The Next Step
To apply, please fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.