Associate Jira Administrator

Job Responsibilities

• Administer and maintain our Jira Data Center environment, including user management, permission schemes, notification schemes, and project configurations.
• Support and evolve our Jira-based MES, working directly with production floor users, process engineers, and operations leaders to understand manufacturing workflows and translate them into Jira solutions.
• Serve as first-line support for Jira user questions, access requests, and troubleshooting, escalating complex issues as needed.
• Maintain existing workflows, including Conditions, Validators, and Post Functions, and assist senior team members in designing new workflows that reflect real-world manufacturing processes such as work order routing, quality holds, and production tracking.
• Learn and develop skills in Script Runner (Groovy) to support advanced workflow automation, custom fields, and business logic, with mentorship and guidance.
• Spend time on the production floor to observe how the system is used in practice, identify pain points, and bring back actionable improvement ideas.
• Participate in requirements-gathering sessions with process owners across Engineering, Production, Quality, and Product Management, capturing needs for senior administrators to design against.
• Contribute to concurrent Jira implementation projects, taking ownership of defined tasks within larger workstreams while coordinating with other contributors.
• Maintain technical documentation for workflows, scripts, and configurations to support knowledge transfer and system continuity.

Qualifications

• Hands-on experience as a Jira Administrator, with knowledge of workflow design including Conditions, Validators, and Post Functions.
• Knowledge with Jira ScriptRunner (Groovy-based scripting) for workflow automation, custom listeners, and advanced post functions.
• Experience with SQL — including writing queries to retrieve and manipulate data — and integrating database-driven content into Jira workflows and field configurations.
• Strong analytical and problem-solving skills with the ability to interpret varied and sometimes ambiguous stakeholder requests into clear, implementable technical solutions.
• Solid understanding of Jira permission schemes, notification schemes, screens, and field configurations in a Data Center environment.
• Demonstrated ability to independently manage technical implementations from requirement gathering through deployment.
• Experience working in manufacturing, engineering, or operations environments where Jira spans cross-functional business processes.