Associate IT Support Professional

About the role

Saab, Inc. is seeking a motivated Associate IT Support Professional to support technology operations and enhance user productivity across the organization. The successful candidate will provide hands-on support for local operations while also contributing to enterprise-wide IT support initiatives for employees and contractors across Saab. Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in ten U.S. locations. Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work.

Responsibilities

• Provide day-to-day technical support to employees for workplace information and communications technology systems, including Microsoft 365 applications such as Teams, Outlook, SharePoint, OneDrive, and the Office Suite.
• Install, configure, and troubleshoot laptops, desktops, workstations, and limited network and system issues within a heterogeneous environment.
• Maintain data integrity and file system security, including managing permissions and access within Microsoft 365.
• Communicate highly technical information effectively to both technical and nontechnical personnel.
• Recommend and specify appropriate hardware and software solutions, including Microsoft 365 productivity tools.
• Participate in the development and implementation of information technology and infrastructure projects.
• Conduct training programs designed to educate computer users on basic and specialized applications.
• Participate in an on-call rotation and support occasional overnight travel (up to 10% annually).

Qualifications

• High School Diploma or equivalent with 3+ years of relevant professional or co-op experience, an Associate’s degree with 1+ years of relevant experience, or a Bachelor’s degree with no prior experience required.
• General knowledge and experience configuring and troubleshooting Windows-based computers in a business environment using Active Directory.
• Experience supporting Microsoft 365 applications.
• Excellent written and verbal communication skills.
• Basic network knowledge, including TCP/IP, routing, and VPN concepts.
• Strong organizational and time management skills.
• Ability to provide excellent customer service and follow-up.
• Ability to obtain a Security Clearance, if required.
• Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
• As a condition of employment, candidates will be required to pass a pre-employment