Associate, Investor Services Operations II

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent.

About the role

This position is located in Westboro/Boston, Massachusetts (4 days in office per week).

Responsibilities

• Contribute to the client operations team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
• Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
• Serve as the point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
• Liaison between clients and product/engineering teams.
• Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field. Advanced degree or relevant certifications are a plus.
• Typically 3-5 years of experience.
• Experience in an operational area and/or client services is preferred.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills for client interaction and collaboration across teams.
• Subaccounting and/or Brokerage experience a plus.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Pay

The base salary for this position is expected to be between $52,000 and $88,000 per year at the commencement of employment. Base salary is determined on an individualized basis, including experience and market location, and is part of the total compensation package, which may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, change in geographic location, or Company/department/team changes.