Associate Interventional Glaucoma Sales Representative - Boston

Major Duties And Responsibilities

• Aid the sales team in promoting and selling surgical glaucoma devices to ophthalmologists, clinics, and surgery centers.
• Build relationships with healthcare professionals by understanding their needs and providing information on how our products can improve patient outcomes.
• Identify new sales opportunities within the assigned territory.
• Work with sales representatives to effectively manage customer-based inventory, truck stock, and ordering management.
• Prepare paperwork necessary to complete transactions with customers in a neat, accurate, and timely manner.
• Calmly and effectively address concerns and complaints of physicians, whether actual or potential customers.
• Complete and pass all initial and ongoing required anatomical, clinical, and technology-related training, including product and field certifications.
• Support the sales team with collaborative or independent surgical case coverage of Sight Sciences’ technologies in surgery centers or hospitals.
• Maintain direct contact with customers before and after surgical cases to provide approved marketing assets, support materials, and/or respond to customer needs.
• Participate in product training sessions to understand the technical aspects of glaucoma devices and surgical procedures.
• Support senior sales representatives in educating healthcare teams on product usage.
• Learn to demonstrate product features and benefits to potential customers effectively.
• Attend various sales training workshops, sales meetings, national/regional conferences, and relevant trade shows.
• Assist in maintaining relationships with existing customers by providing excellent customer service and follow-up support.
• Keep records of customer interactions and sales activities using CRM.
• Complete weekly sales planning updates aligned with territory case support, sales initiatives, and activities.
• Engage in clear and consistent daily communication (written and verbal) with sales representative, the sales leader, and team.
• Complete all administrative paperwork in a timely manner.
• Provide reports to Manager regarding established average call activity and feedback from physicians.
• Stay up-to-date on industry trends, competitor products, and new developments in glaucoma treatment.
• Gather and report feedback from customers to help the sales team improve strategies and product offerings.

Qualifications

• Education: Bachelor’s degree in business, life sciences, healthcare, or a related field.
• Experience: 2 years sales experience is required. Previous experience in the surgical environment is preferred. Interest in healthcare, medical devices, or sales is highly desirable.
• Interpersonal Skills: Strong communication and interpersonal skills with the ability to build rapport with healthcare professionals. Eagerness to learn and develop sales skills with the intent of developing into a sales representative.
• Basic Understanding: Basic understanding of medical or healthcare concepts is an advantage.
• Self-Motivation: Self-motivated and driven with the ability to work independently.
• Technology Proficiency: Proficiency with Microsoft Office and willingness to learn CRM systems.
• Other Qualifications: Support company goals and objectives, policies and procedures that comply with FDA Quality System Regulations (QSR), ISO 13485, and any other applicable domestic or international requirements.

Physical Demands

• Frequent lifting and/or moving up to 25 pounds.
• Close vision, distance vision, peripheral vision, and depth perception.
• Standing, walking, sitting, using hands to finger, handle, or feel; reaching with hands and arms; talking or hearing.
• Sometimes climbing or balancing, stooping, kneeling, crouching, or crawling.

Travel Requirements

• Must be able to travel within the territory as needed.