ASSOCIATE INSURANCE COMPLIANCE OFFICER, DEPARTMENT OF INSURANCE

About the role

The California Department of Insurance (CDI) is seeking a dynamic Associate Insurance Compliance Officer with experience in insurance claims adjusting or insurance consumer service. This position operates in a fast-paced remote-centered environment with variety in the work.

Responsibilities

• Assist consumers primarily via telephone communications, as well as written communications, e-commerce, and in-person interviews
• Independently investigate, mediate, resolve, and/or respond to varied and sometimes complex consumer complaints and inquiries related to insurance coverages, rating and underwriting, and claims handling practices involving various lines of insurance and multiple coverages or situations
• Investigate and identify violations of insurance practices involving situations that typically require multiple contacts with the consumer, licensee, and/or other related entity
• Mediate and act as conciliator, directing the licensee/entity to resolve the identified issue, complaint, or violation
• Recommend and/or take enforcement action as appropriate

Requirements

• Experience in insurance claims adjusting or insurance consumer service
• Current employment in the classification, eligibility for lateral transfer, reinstatement, list or LEAP eligibility, in the process of obtaining list eligibility, or SROA/Surplus eligibility (attach letter if available)
• Meet the Minimum Qualifications stated in the Classification Specification
• Complete a Statement of Economic Interest (Form 700) upon appointment, annually, and upon leaving office (this position is designated under the Conflict of Interest Code)

Pay

• $6,647.00 - $8,325.00 per month (new to state candidates hired at minimum salary of the classification)

Schedule

• Telework: Hybrid
• Job Type: Permanent, Full Time

Work Location: Los Angeles County

Final Filing Date: 9/17/2026