Associate Inside Sales Executive, Sports Core

About the role

Responsible for owning internal sales efforts to target new customers and to implement member retention efforts to drive membership renewals. Build relationships and effectively communicate pertinent sales information throughout the Sports Core organization. Represent Kohler interests to ensure customer obligations are honored. Work closely with all Sports Core cross-functional teams driving desired results for the organization. This position serves as part of the Kohler Hospitality Sales talent pipeline with the opportunity for advancement in the sales career path.

Responsibilities

• Meet weekly outbound prospecting call objectives to new Sports Core customers, as defined by the Membership Services Manager.
• Develop strategic sales tactic collateral to facilitate call campaigns and customer follow-up.
• Maintain a call tracking database that measures productivity (e.g., outbound calls), prompts for follow-up, and quantifies critical success factors: sales appointments generated, key contact identification, prospects identified, and programs contracted.
• Develop and maintain client databases for client communication—e.g., e-blasts, direct mail—differentiating between active, joined, and cancelled status to allow for customized marketing campaigns.
• Develop and build trusting relationships with all key functional colleagues in Kohler Hospitality.
• Work closely with all sales support functions in Sports Core including Tennis, Fitness, Kids Core, and Facility Operations to ensure proper alignment of resources and drive efficiency and sales results.
• Serve as the Sales liaison for process improvement initiatives, which may include data analyses, market research, and application of lean principles to existing or new processes.
• Coordinate site visits for sales efforts and partner with the Membership Services Manager to execute in-market client outreach events.
• Complete and execute special projects per established timelines as directed by the Sales Manager-Sports Core.
• Provide customer service by connecting members to services, updating account information, and resolving billing errors.
• Assist with monthly administrative tasks including management of member incentives.
• Assist in scheduling services and lessons for other departments, ensuring accuracy in bookings.
• Build knowledge of facility activities to answer questions from members and hotel guests via phone, email, and in-person interactions.

Requirements

• Bachelor’s degree preferred.
• Experience in sales and/or customer relations preferred.
• Must possess strong written and oral communication skills with all levels of management and outside contacts.
• Desire to progress beyond this level of responsibility within the Kohler Hospitality Sales organization.
• Associate Inside Sales Executive: 0-2 years of sales experience required.
• Inside Sales Executive: 2-4 years of sales experience required.
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Pay

The hourly range for this position is $19.30 - $28.90. The specific hourly rate offered to a candidate may be influenced by factors including education and work location.

Benefits

• Competitive salary
• Health, vision, and dental insurance
• 401(k) with company matching
• Ongoing investment in personal development and training
• Opportunity to collaborate across functions and roles