Associate Implementation Consultant - Grants and Scholarships Focus

About Foundant

At Foundant, we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations - from nonprofits and charitable entities to corporations and governments.

Where You’ll Work

We believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive.

What You’ll Do

• Directly support the successful end-to-end implementation of Foundant software solutions to new clients through effective teamwork, collaboration, and client engagement.
• Develop and maintain expert knowledge of Foundant software products.
• Provide clients with guidance on nonprofit sector practices.
• Support fellow Delivery team members internally to help drive implementations forward, share best practices, solve for unique client workflows and cover team member work as needed.
• Train a partial load portfolio of new clients on how to utilize Foundant software products.
• Absorb and configure new clients' Foundant software products ensuring the most efficient business process workflows are implemented to provide the greatest business value to the new client.
• Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution.
• Follow up on tasks and projects arising from client interactions.
• Use software and project management tools to work efficiently, promptly and completely to document and share essential information with colleagues and the business, track time logs and update implementation project progress.
• Provide clients with guidance on best practices on how to use Foundant’s solutions to support their grant and scholarship cycle workflows.
• Engage in the philanthropic and/or SaaS sectors to stay up-to date with emerging trends and critical needs of Foundant clients.
• Work with clients and Data Migration Specialists to assess any custom data migration requirements, possibilities, and limitations related to the client’s grant or scholarship workflows.

What You’ll Need

• At least one year of familiarity in philanthropy (grantmaking, scholarship making, fund accounting, or donor relations preferred) OR client and/or customer service in a SaaS company and/or related industry.
• Ability to identify and adjust training to client learning styles.
• Strong technical aptitude and ability to learn software programs and analyze data.
• Exceptional client satisfaction driven approach.
• Keen attention to detail for accuracy to deliver on internal and external customer requirements.
• Excellent verbal and written communication skills to effectively communicate with internal and external stakeholders.
• Excellent time management skills to handle multiple, concurrent tasks and deadlines.
• Experience with embracing change in a high-growth environment.
• Ability to travel occasionally (approximately 10%).
• Demonstrated experience with Microsoft Excel.
• Bachelor’s degree in related field preferred but not required.
• Prior philanthropic experience preferred but not required.

What You’ll Bring to our Team Dynamics

• Adaptive Achievement: Juggles multiple tasks with ease, staying organized and agile, and seamlessly adjusts priorities as needed.
• Productive Collaboration: Completes assignments for cross-functional work, meets deadlines, and promptly responds to colleague requests to maintain momentum.
• Service Orientation: Leverages Foundant’s processes and systems to meet clients’ service needs with a friendly and helpful approach.
• Business Insight: Demonstrates comprehensive knowledge of job-relevant business functions and actively seeks opportunities to gain a more holistic view of the business.
• Active Learning: Demonstrates growth by embracing new experiences and effectively applying skills learned to work and assignments

Why You’ll Love Working at Foundant

• At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change.
• We offer competitive salary and benefits, including tuition reimbursement, lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
• We have a Flexible PTO policy, allowing you to manage your time in a way that supports your personal well-being and professional success.
• We’re committed to your professional and personal development. With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries.
• As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals.
• You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought.
• Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!

Equal Opportunity Employer

Foundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation.