Associate Helpdesk Technician

Applicants must be eligible to work in the United States without visa sponsorship now or in the future. All staffing agency inquiries must be directed exclusively to internal recruiter Matt Bachman at matthew.bachman@tutorperini.com.

About Tutor Perini Corporation

Tutor Perini Corporation is a leading civil, building, and specialty Construction Company that believes integrity, teamwork, and a collaborative approach are fundamental to business success. From coast to coast, notable projects include The Purple Line (D Line) Extensions in Los Angeles, SR 99 Viaduct replacement tunnel in Seattle, East Side Access projects and the Hudson Yards Platform in New York, Central Subway Third Street Light Rail in San Francisco, and multiple airport expansions and bridge projects.

About the role

As an Associate Helpdesk Technician at Tutor Perini Corporation, reporting to the Manager of IT Operations, you will:

• Respond to end-user help tickets, calls, and emails, quickly diagnose problems and coach end-users through a wide variety of software and hardware related resolutions.
• Manage user account changes in Active Directory/Entra ID.
• Document and escalate incidents to responsible groups when necessary.
• Prepare and publish self-help documentation for common “how to” problems.
• Proactively monitor and perform troubleshooting to diagnose and isolate network problems and minimize downtime.
• Image new PCs and update images on currently deployed PCs utilizing the SmartDeploy platform.
• Inventory new equipment and software and perform periodic audits of deployed assets.

Requirements

• High School Diploma or equivalent required. Associate degree in conjunction with other certifications and work experience considered. Bachelor’s degree is preferred.
• Minimum of two years of IT service desk experience.
• CompTIA A+ certification preferred.
• Microsoft Certified Professional preferred.
• KCS (Knowledge Centered Service) or equivalent certification is a plus.
• Proven mastery of Windows operating systems, including Windows 11.
• Strong working knowledge of Active Directory – ability to create/modify/disable accounts. Familiarity with drive mappings/Desktop Authority application is recommended.
• Ability to install, upgrade and troubleshoot computers, monitors, printers, copiers, and multi-function devices (MFPs).
• Ability to troubleshoot network connection issues – both wired and wireless.
• Understand and troubleshoot Microsoft Office 365 applications.
• Ability to set up smart phones and tablet computers (iPads) for corporate access and basic troubleshooting support.
• Excellent documentation and organizational skills.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service skills and a genuine desire to help end-users, plus work well with others in a team-oriented environment.
• Must be self-motivated and be able to work independently.

Skills

Relevant technologies include:

• Windows 11
• Microsoft Active Directory/Entra ID
• Microsoft M365 Outlook/Exchange
• MS Office 365 including Excel, Word, and PowerPoint
• Mimecast
• Windows Remote Desktop services
• SmartDeploy
• Cortex XDR
• Bomgar Remote Support
• Ninja One
• TCP/IP
• Cisco AnyConnect VPN
• CyberArk/Idira
• Citrix Workspace/Xen desktop
• Desktop Authority
• Knowledge of construction industry-related software such as Autodesk products, Procore, Bluebeam, etc., is a plus.

Pay

The expected hourly range for this position is $30.00 - $35.00 depending on experience.