Associate Health Coach
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. Need to extract content from posting.
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "About Hinge Health" maybe not needed unless it's part of role? It's company description; maybe could be part of "About the role"? But we can include as part of "About the role"? The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content.
Let's parse posting:
"The Opportunity As part of the comprehensive clinical care team at Hinge Health, health coaches utilize their behavior change expertise to impact members across the MSK, GI, pelvic health and healthcare spectrum, via telehealth video visits and in-app messaging. We believe in applying the Biopsychosocial model, evidence-informed practice, and innovative thinking with technology to help members reduce pain and achieve meaningful outcomes. Through our technology-first platform, Hinge Health health coaches improve the lives of many at scale. The role is called “Flex Associate Health Coach” for a reason - your flexibility and resilience is critical! You thrive in situations requiring you to constantly adapt and evolve. Change is not a scary word to you, and you want to continually improve yourself, your profession, and healthcare as a whole. Our Flex hour model: As a non-exempt employee, you will be scheduled to work between 25-40 hours/week (with optional overtime if offered), which fluctuates depending on member needs. You will be notified of your schedule outlook at least one month in advance and fully confirmed 2 weeks in advance. You embrace technology-forward care delivery, utilizing telehealth, in-app messaging, and a variety of digital tools to serve members at significant scale."
That's about the role.
Then "What You'll Accomplish" list bullet points.
Then "Who You Are" with bullet points (Member-Centered Mindset etc). That could be Qualifications or Skills? Probably "Qualifications" or "Skills". The posting also has "Basic Qualifications" and "Preferred Qualifications". So we can have Requirements (maybe basic qualifications) and Preferred Qualifications as separate? But we only have headings: Requirements, Qualifications, Skills. We could map Basic Qualifications to Requirements, Preferred Qualifications to Qualifications or Skills. Let's decide.
We need to include sections only when posting has real specific content.
We have content for About the role (the opportunity paragraph). We have Responsibilities (What You'll Accomplish). We have Requirements (Basic Qualifications). We have Qualifications (Preferred Qualifications). We have Skills maybe from "Who You Are" (Member-Centered Mindset etc) could be Skills. Benefits: there is "What You'll Love About Us" describing benefits: inclusive healthcare and benefits, medical/dental/vision, gender-affirming care, fertility planning, travel reimbursements, 401k with 2% match, modern life stipends (learning and development). Also maybe "Modern life stipends: Manage your own learning and development". So we have benefits content.
Pay: Not mentioned explicitly. No salary range. So we should NOT include Pay section.
Schedule: There is schedule info: "Our Flex hour model: As a non-exempt employee, you will be scheduled to work between 25-40 hours/week (with optional overtime if offered), which fluctuates depending on member needs. You will be notified of your schedule outlook at least one month in advance and fully confirmed 2 weeks in advance." That's schedule specifics. So we can include Schedule section.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Schedule.
We need to ensure we don't repeat job title as heading. We'll not.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve ALL substantive information; do not invent or summarize away detail. Remove boilerplate: EEO, legal, phishing warning, etc. Also remove "About Hinge Health" maybe not needed as it's company description but could be part of About the role? It's separate but could be considered part of About the role? The instruction says we can include sections only when posting has real specific content. The "About Hinge Health" paragraph is substantive but not about the role. However we don't have a heading for company overview; we could incorporate into About the role? Might be okay to include as part of About the role? But the About the role already covers role description; adding company description may be okay but not required. The instruction: "Prefer a few substantive sections over many thin ones." So we could omit About Hinge Health entirely if not fitting headings. But we might lose some substantive info. However we could put it under About the role as extra paragraph. That would preserve info. Let's do that: About the role section includes both the opportunity description and company overview.
Now we need to extract lists.
Responsibilities (What You'll Accomplish) bullet points:
- Deliver time-bound, goal-driven, impactful coaching through a series of video visits focused on behavior change, habit formation, and lifestyle adjustments that support members' health goals and adherence to their care plan.
- Supplement video visits with personalized, goal-oriented in-app messaging that reinforces progress and maintains continuity between sessions.
- Leverage the Hinge Health technology platform to make strategic, effective coaching decisions that drive health goal attainment and meaningful member outcomes.
- Collaborate within the care team to ensure a seamless, coordinated member experience and respond to clinician referrals for coaching services.
- Accurately complete all required processes and updates in the member journey, including video visit notes and clinical escalations.
- Build strong relationships and rapport with members.
- Listen to and adapt to each member's unique circumstances, supporting them in staying accountable to their goals, healthy lifestyle changes, while keeping members focused and engaged within Hinge Health activities.
- As the front line of our product and member experience, critically assess our coaching approaches, synthesize and relay member trends, insights and feedback to the Product and Clinical Operations teams.
We need to keep them as list items.
Requirements (Basic Qualifications) list:
- NBHWC Board Certification and professional Health Coach training from an NBHWC-accredited program required
- 2+ years experience in health coaching
- Experience with large caseloads
- Demonstrated prior experience working with behavior change or chronic disease management, including but not limited to MSK, GI, diabetes, weight loss & nutrition, mental health
- Must be able to deliver telehealth services in a private, professional space with reliable, strong internet connectivity and within the United States
- Serve as a visible member of our care team, which requires your name and photograph/likeness to appear in our product and associated marketing materials
- Current and foreseeable future state of residence within: [list all Tier 3/4 states regardless of time zone] (This is weird placeholder; we should keep as is? It's substantive? It's a placeholder but it's actual text: "[list all Tier 3/4 states regardless of time zone]" - that's not specific. According to rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. This is placeholder; we should maybe drop that line? It's not specific. It says "Current and foreseeable future state of residence within: [list all Tier 3/4 states regardless of time zone]" That's placeholder. We should remove that line as it's not substantive. However the instruction says preserve ALL substantive information; do NOT invent or summarize away detail. This line is not substantive; it's placeholder. So we can omit it.
- This role requires you to work within the designated hours of 7am - 9pm PST (regardless of your location).
- Ability to work evenings (4pm and later within designated hours)
Also maybe "Preferred Qualifications" separate.
Qualifications (Preferred Qualifications) list:
- Able to work weekends
- Additional certifications in orthopedics, pain science, women's health or related specialties
- Medical fluency in Spanish (written and verbal)
Skills (Who You Are) list:
- Member-Centered Mindset: High emotional intelligence and top tier coaching skills to help members understand their relationship to movement and connect them to the Hinge Health program in a meaningful manner.
- Excellent communicator via live interactions (video visits) and asynchronous in-app messaging.
- Quality at Scale: Track record of delivering high quality coaching to a large caseload, consistently meeting metrics for coaching quality, member outcomes, and efficiency.
- Adaptability & Initiative: Demonstrates change agility and a growth mindset amidst ongoing coaching practice and program changes in a fast-paced environment.
- High aptitude for technology, troubleshooting, and learning new features and tools.
- AI-Enabled Care: Comfortable working alongside AI-powered tools while maintaining personalized, human-centered communication.
- Critically evaluates AI-generated outputs, applies professional judgment, and ensures the member experience reflects highest quality standards.
We could also include "Member-Centered Mindset" etc as separate items.
Benefits (What You'll Love About Us) list:
- Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
- Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
- Modern life stipends: Manage your own learning and development
Also maybe "Culture & Engagement" but that's EEO etc; we remove.
Schedule section: we have schedule info from earlier: "Our Flex hour model: As a non-exempt employee, you will be scheduled to work between 25-40 hours/week (with optional overtime if offered), which fluctuates depending on member needs. You will be notified of your schedule outlook at least one month in advance and fully confirmed 2 weeks in advance." Also maybe "Ability to work evenings (4pm and later within designated hours)" but that's more requirement. We'll keep schedule as that paragraph.
Now we need to output HTML fragment only.
Structure:
About the role
... (combined opportunity paragraph + company overview)
Responsibilities
- ...
...
Requirements
- ...
...
Qualifications
- ...
...
Skills
- ...
...
Benefits
- ...
...
Schedule
...
Make sure no extra whitespace? It's fine.
We need to ensure we didn't include any boilerplate like EEO, legal, phishing warning, etc.
Check for any duplicated lines: we removed.
Now craft the About the role paragraph.
Original opportunity paragraph: "The Opportunity As part of the comprehensive clinical care team at Hinge Health, health coaches utilize their behavior change expertise to impact members across the MSK, GI, pelvic health and healthcare spectrum, via telehealth video visits and in-app messaging. We believe in applying the Biopsychosocial model, evidence-informed practice, and innovative thinking with technology to help members reduce pain and achieve meaningful outcomes. Through our technology-first platform, Hinge Health health coaches improve the lives of many at scale. The role is called
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve ALL substantive information; do not invent or summarize away detail. Remove boilerplate: EEO, legal, phishing warning, etc. Also remove "About Hinge Health" maybe not needed as it's company description but could be part of About the role? It's separate but could be considered part of About the role? The instruction says we can include sections only when posting has real specific content. The "About Hinge Health" paragraph is substantive but not about the role. However we don't have a heading for company overview; we could incorporate into About the role? Might be okay to include as part of About the role? But the About the role already covers role description; adding company description may be okay but not required. The instruction: "Prefer a few substantive sections over many thin ones." So we could omit About Hinge Health entirely if not fitting headings. But we might lose some substantive info. However we could put it under About the role as extra paragraph. That would preserve info. Let's do that: About the role section includes both the opportunity description and company overview.
Now we need to extract lists.
Responsibilities (What You'll Accomplish) bullet points:
- Deliver time-bound, goal-driven, impactful coaching through a series of video visits focused on behavior change, habit formation, and lifestyle adjustments that support members' health goals and adherence to their care plan.
- Supplement video visits with personalized, goal-oriented in-app messaging that reinforces progress and maintains continuity between sessions.
- Leverage the Hinge Health technology platform to make strategic, effective coaching decisions that drive health goal attainment and meaningful member outcomes.
- Collaborate within the care team to ensure a seamless, coordinated member experience and respond to clinician referrals for coaching services.
- Accurately complete all required processes and updates in the member journey, including video visit notes and clinical escalations.
- Build strong relationships and rapport with members.
- Listen to and adapt to each member's unique circumstances, supporting them in staying accountable to their goals, healthy lifestyle changes, while keeping members focused and engaged within Hinge Health activities.
- As the front line of our product and member experience, critically assess our coaching approaches, synthesize and relay member trends, insights and feedback to the Product and Clinical Operations teams.
We need to keep them as list items.
Requirements (Basic Qualifications) list:
- NBHWC Board Certification and professional Health Coach training from an NBHWC-accredited program required
- 2+ years experience in health coaching
- Experience with large caseloads
- Demonstrated prior experience working with behavior change or chronic disease management, including but not limited to MSK, GI, diabetes, weight loss & nutrition, mental health
- Must be able to deliver telehealth services in a private, professional space with reliable, strong internet connectivity and within the United States
- Serve as a visible member of our care team, which requires your name and photograph/likeness to appear in our product and associated marketing materials
- Current and foreseeable future state of residence within: [list all Tier 3/4 states regardless of time zone] (This is weird placeholder; we should keep as is? It's substantive? It's a placeholder but it's actual text: "[list all Tier 3/4 states regardless of time zone]" - that's not specific. According to rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. This is placeholder; we should maybe drop that line? It's not specific. It says "Current and foreseeable future state of residence within: [list all Tier 3/4 states regardless of time zone]" That's placeholder. We should remove that line as it's not substantive. However the instruction says preserve ALL substantive information; do NOT invent or summarize away detail. This line is not substantive; it's placeholder. So we can omit it.
- This role requires you to work within the designated hours of 7am - 9pm PST (regardless of your location).
- Ability to work evenings (4pm and later within designated hours)
Also maybe "Preferred Qualifications" separate.
Qualifications (Preferred Qualifications) list:
- Able to work weekends
- Additional certifications in orthopedics, pain science, women's health or related specialties
- Medical fluency in Spanish (written and verbal)
Skills (Who You Are) list:
- Member-Centered Mindset: High emotional intelligence and top tier coaching skills to help members understand their relationship to movement and connect them to the Hinge Health program in a meaningful manner.
- Excellent communicator via live interactions (video visits) and asynchronous in-app messaging.
- Quality at Scale: Track record of delivering high quality coaching to a large caseload, consistently meeting metrics for coaching quality, member outcomes, and efficiency.
- Adaptability & Initiative: Demonstrates change agility and a growth mindset amidst ongoing coaching practice and program changes in a fast-paced environment.
- High aptitude for technology, troubleshooting, and learning new features and tools.
- AI-Enabled Care: Comfortable working alongside AI-powered tools while maintaining personalized, human-centered communication.
- Critically evaluates AI-generated outputs, applies professional judgment, and ensures the member experience reflects highest quality standards.
We could also include "Member-Centered Mindset" etc as separate items.
Benefits (What You'll Love About Us) list:
- Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
- Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
- Modern life stipends: Manage your own learning and development
Also maybe "Culture & Engagement" but that's EEO etc; we remove.
Schedule section: we have schedule info from earlier: "Our Flex hour model: As a non-exempt employee, you will be scheduled to work between 25-40 hours/week (with optional overtime if offered), which fluctuates depending on member needs. You will be notified of your schedule outlook at least one month in advance and fully confirmed 2 weeks in advance." Also maybe "Ability to work evenings (4pm and later within designated hours)" but that's more requirement. We'll keep schedule as that paragraph.
Now we need to output HTML fragment only.
Structure:
About the role
... (combined opportunity paragraph + company overview)
Responsibilities
- ...
...
Requirements
- ...
...
Qualifications
- ...
...
Skills
- ...
...
Benefits
- ...
...
Schedule
...
Make sure no extra whitespace? It's fine.
We need to ensure we didn't include any boilerplate like EEO, legal, phishing warning, etc.
Check for any duplicated lines: we removed.
Now craft the About the role paragraph.
Original opportunity paragraph: "The Opportunity As part of the comprehensive clinical care team at Hinge Health, health coaches utilize their behavior change expertise to impact members across the MSK, GI, pelvic health and healthcare spectrum, via telehealth video visits and in-app messaging. We believe in applying the Biopsychosocial model, evidence-informed practice, and innovative thinking with technology to help members reduce pain and achieve meaningful outcomes. Through our technology-first platform, Hinge Health health coaches improve the lives of many at scale. The role is called
for prose. We need to preserve ALL substantive information; do not invent or summarize away detail. Remove boilerplate: EEO, legal, phishing warning, etc. Also remove "About Hinge Health" maybe not needed as it's company description but could be part of About the role? It's separate but could be considered part of About the role? The instruction says we can include sections only when posting has real specific content. The "About Hinge Health" paragraph is substantive but not about the role. However we don't have a heading for company overview; we could incorporate into About the role? Might be okay to include as part of About the role? But the About the role already covers role description; adding company description may be okay but not required. The instruction: "Prefer a few substantive sections over many thin ones." So we could omit About Hinge Health entirely if not fitting headings. But we might lose some substantive info. However we could put it under About the role as extra paragraph. That would preserve info. Let's do that: About the role section includes both the opportunity description and company overview. Now we need to extract lists. Responsibilities (What You'll Accomplish) bullet points: - Deliver time-bound, goal-driven, impactful coaching through a series of video visits focused on behavior change, habit formation, and lifestyle adjustments that support members' health goals and adherence to their care plan. - Supplement video visits with personalized, goal-oriented in-app messaging that reinforces progress and maintains continuity between sessions. - Leverage the Hinge Health technology platform to make strategic, effective coaching decisions that drive health goal attainment and meaningful member outcomes. - Collaborate within the care team to ensure a seamless, coordinated member experience and respond to clinician referrals for coaching services. - Accurately complete all required processes and updates in the member journey, including video visit notes and clinical escalations. - Build strong relationships and rapport with members. - Listen to and adapt to each member's unique circumstances, supporting them in staying accountable to their goals, healthy lifestyle changes, while keeping members focused and engaged within Hinge Health activities. - As the front line of our product and member experience, critically assess our coaching approaches, synthesize and relay member trends, insights and feedback to the Product and Clinical Operations teams. We need to keep them as list items. Requirements (Basic Qualifications) list: - NBHWC Board Certification and professional Health Coach training from an NBHWC-accredited program required - 2+ years experience in health coaching - Experience with large caseloads - Demonstrated prior experience working with behavior change or chronic disease management, including but not limited to MSK, GI, diabetes, weight loss & nutrition, mental health - Must be able to deliver telehealth services in a private, professional space with reliable, strong internet connectivity and within the United States - Serve as a visible member of our care team, which requires your name and photograph/likeness to appear in our product and associated marketing materials - Current and foreseeable future state of residence within: [list all Tier 3/4 states regardless of time zone] (This is weird placeholder; we should keep as is? It's substantive? It's a placeholder but it's actual text: "[list all Tier 3/4 states regardless of time zone]" - that's not specific. According to rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. This is placeholder; we should maybe drop that line? It's not specific. It says "Current and foreseeable future state of residence within: [list all Tier 3/4 states regardless of time zone]" That's placeholder. We should remove that line as it's not substantive. However the instruction says preserve ALL substantive information; do NOT invent or summarize away detail. This line is not substantive; it's placeholder. So we can omit it. - This role requires you to work within the designated hours of 7am - 9pm PST (regardless of your location). - Ability to work evenings (4pm and later within designated hours) Also maybe "Preferred Qualifications" separate. Qualifications (Preferred Qualifications) list: - Able to work weekends - Additional certifications in orthopedics, pain science, women's health or related specialties - Medical fluency in Spanish (written and verbal) Skills (Who You Are) list: - Member-Centered Mindset: High emotional intelligence and top tier coaching skills to help members understand their relationship to movement and connect them to the Hinge Health program in a meaningful manner. - Excellent communicator via live interactions (video visits) and asynchronous in-app messaging. - Quality at Scale: Track record of delivering high quality coaching to a large caseload, consistently meeting metrics for coaching quality, member outcomes, and efficiency. - Adaptability & Initiative: Demonstrates change agility and a growth mindset amidst ongoing coaching practice and program changes in a fast-paced environment. - High aptitude for technology, troubleshooting, and learning new features and tools. - AI-Enabled Care: Comfortable working alongside AI-powered tools while maintaining personalized, human-centered communication. - Critically evaluates AI-generated outputs, applies professional judgment, and ensures the member experience reflects highest quality standards. We could also include "Member-Centered Mindset" etc as separate items. Benefits (What You'll Love About Us) list: - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development Also maybe "Culture & Engagement" but that's EEO etc; we remove. Schedule section: we have schedule info from earlier: "Our Flex hour model: As a non-exempt employee, you will be scheduled to work between 25-40 hours/week (with optional overtime if offered), which fluctuates depending on member needs. You will be notified of your schedule outlook at least one month in advance and fully confirmed 2 weeks in advance." Also maybe "Ability to work evenings (4pm and later within designated hours)" but that's more requirement. We'll keep schedule as that paragraph. Now we need to output HTML fragment only. Structure:
About the role
... (combined opportunity paragraph + company overview)
Responsibilities
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Skills
- ... ...
Benefits
- ... ...
Schedule
...
Make sure no extra whitespace? It's fine. We need to ensure we didn't include any boilerplate like EEO, legal, phishing warning, etc. Check for any duplicated lines: we removed. Now craft the About the role paragraph. Original opportunity paragraph: "The Opportunity As part of the comprehensive clinical care team at Hinge Health, health coaches utilize their behavior change expertise to impact members across the MSK, GI, pelvic health and healthcare spectrum, via telehealth video visits and in-app messaging. We believe in applying the Biopsychosocial model, evidence-informed practice, and innovative thinking with technology to help members reduce pain and achieve meaningful outcomes. Through our technology-first platform, Hinge Health health coaches improve the lives of many at scale. The role is called