Associate General Counsel, Collections, Servicing and Customer Operations

About the role

This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a regulated financial services environment.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Provide daily legal advice on collections, recoveries, and servicing
• Negotiate and finalize contracts with various partners
• Monitor legal and regulatory changes affecting the industry
• Collaborate with business units on initiatives to improve customer experience
• Identify and address potential legal issues proactively

Qualifications

• JD from an accredited law school with an active law license
• 7+ years of experience in a large law firm or fintech/in-house environment
• Strong knowledge of federal/state credit card and personal lending law
• Deep understanding of regulatory frameworks for collections and recoveries
• Ability to manage multiple projects with excellent communication skills
• Strong analytical judgment and decision-making skills
• Willingness to work remotely with occasional travel

Benefits

• Remote-first work environment
• 401(k) matching
• Paid time off and parental leave
• Health, dental, and vision insurance options
• Monthly wellness stipend
• Flexible spending accounts for childcare and healthcare
• Disability coverage and life insurance