Associate Functional Consultant – US Federal Government SaaS Implementations

Location: Onsite - Northern Virginia office (5 days per week). U.S. Citizenship required.

About the Role

At Icertis, we are transforming how United States federal agencies and government organizations manage their most important contracts—spanning defense, healthcare, public safety, and beyond. Our AI-driven solutions are designed specifically to improve efficiency and compliance for US government contractors and federal agencies. Our dedication to innovation and excellence in Microsoft technology was recognized with the 2024 Microsoft Defense and Intelligence Partner of the Year award for outstanding achievements supporting federal missions.

Join our public sector professional services team as part of a cohort-based hiring model. Cohort members start on the same date and participate in a collaborative onboarding and development journey. You will help drive technological transformation for the US government contractors and federal agencies where your work will make a direct impact on national operations.

About the Opportunity

You'll join an experienced consulting team in a collaborative, mission-driven environment that encourages curiosity and hands-on learning. As a Software Implementation Consultant, you'll work on meaningful projects that help public sector organizations modernize essential systems across healthcare, aerospace, defense, and public safety. At Icertis, you'll learn from certified experts and mentors while gaining practical experience with enterprise SaaS delivery early in your career.

Through training, platform certifications, and real project work, you'll build skills in technology, AI, business processes, and client consulting. You'll earn Icertis certifications that strengthen your long-term career in SaaS and grow into roles such as Functional Consultant, Senior Consultant, or Solution Architect as your expertise develops.

Key Expectations

• Show confidence and professionalism in client-facing settings.
• Communicate clearly and collaborate effectively at all levels.
• Demonstrate learning agility and adaptability with new tools and processes.
• Show interest in SaaS consulting and a desire to build trust with public sector clients.

Responsibilities

• Work with an experienced consulting team to support client onboarding at Icertis ICI.
• Support pre-implementation workshops to better understand product requirements, support system demos, and user training sessions with guidance from senior consultants.
• Contribute to project documentation, data reporting, and client communications.
• Assist with solution configuration, testing, and design activities to align Icertis solutions with client needs.
• Learn about client AI requirements and Icertis AI capabilities.
• Collaborate with cross-functional teams (Product, QA, CloudOps) to support quality delivery.
• Learn how government processes and security requirements translate into SaaS solutions.

Qualifications

• Bachelor's degree in engineering, Computer Science, Business, Information Management, Information Technology, or related technical field.
• Prior experience with government contractors or federal agencies during internships or through work is highly desirable.
• Prior exposure to software delivery or process improvement through projects or coursework is a plus.
• Demonstrated interest in the practical application of AI tools, with hands-on experience gained through coursework, internships, projects, research, or self-directed learning (e.g., using AI tools to automate workflows, analyze data, build prototypes, or enhance software implementations beyond basic ChatGPT usage).
• Strong analytical and problem-solving abilities to work with curiosity to learn.
• Excellent communication skills and ability to collaborate in a global team environment.
• Interest in technology consulting, SaaS platforms, or enterprise business applications.
• Motivation to work in a fast-paced, mission-driven environment supporting U.S. public sector transformation.